Daniel Mayfield
Tuscola,TX
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
20
20
years of professional experience
Work History
Sr Contact Mgmt Ctr Analyst
Health Care Service Corporation, HCSC
07.2012 - Current
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
Resource Management Analyst
Health Care Service Corporation, HCSC
07.2019 - 07.2021
- Enhanced resource allocation efficiency by implementing data-driven analytical tools and processes.
- Streamlined workflow management for increased productivity, utilizing project management software.
- Optimized budget utilization by closely monitoring resources and identifying cost-saving opportunities.
- Improved interdepartmental communication with regular updates and feedback on resource availability.
Customer Advocate Specialist
Health Care Service Corporation, HCSC
04.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved customer service and faster response times.
- Resolved complex customer issues with a high level of professionalism and empathy.
- Collaborated with cross-functional teams to implement process improvements that increased efficiency in customer support.
Customer Advocate
Health Care Service Corporation, HCSC
04.2016 - 07.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
Information Technology Operations Manager
Mayfield Computers
02.2004 - 04.2016
- Streamlined IT operations by implementing effective process improvements and automation techniques.
- Achieved cost savings through the strategic procurement of hardware, software, and services.
- Managed a high-performing team of IT professionals, providing consistent coaching and development opportunities to drive performance.
- Delivered robust infrastructure solutions by designing and implementing efficient network architectures.
Education
GED -
Austin Community College
Austin, TX02.2006
Skills
- Workflow Analysis
- System Analysis
- Trend forecasting
- Information Gathering
- Documentation And Reporting
- Issue Identification
- Risk Mitigation
- Report Preparation
- Audit Support
- Root Cause Analysis
- Financial Management
- SQL and Databases
Timeline
Resource Management Analyst
Health Care Service Corporation, HCSC
07.2019 - 07.2021
Customer Advocate Specialist
Health Care Service Corporation, HCSC
04.2018 - 07.2019
Customer Advocate
Health Care Service Corporation, HCSC
04.2016 - 07.2018
Sr Contact Mgmt Ctr Analyst
Health Care Service Corporation, HCSC
07.2012 - Current
Information Technology Operations Manager
Mayfield Computers
02.2004 - 04.2016
GED -
Austin Community College