Daniel McConnell
TOMS RIVER,NJ
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Account Manager
Advanced Specialty Contractors
06.2020 - Current
- Performed relationship-building activities with clients to increase customer retention
- Reduced time to market by using project management techniques, ultimately saving company time and money in materials
- Maintained consistent service levels with high customer satisfaction rating
- Delivered products on time and within budget
- Maintained active prospecting and outreach schedule
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in timely manner.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Area Insulation Superintendent
BrandSafway
10.2015 - 01.2020
- Assessed engineering documentation to determine order of construction operations
- Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects
- Followed company procedures to maintain work environment in neat and orderly condition
- Maintained documentation for areas such as orders, activities, schedules and employee performance
- Ensured proper installations through accurate reading of blueprints
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Accurately read, understood, and carried out written instructions
- Conducted routine quality audits to ensure that work was progressing per specifications and initiated corrective actions
- Conducted weekly production and operations meetings, which facilitated stronger communication and ability to resolve critical issues
- Performed regular job site observations to provide direction for all general contractor personnel
- Implemented systems to improve process efficiency and reduce project duration.
- Trained workers in proper methods, equipment operation and safety procedures.
Projects Lead
Absolut Ace
01.1995 - 10.2015
- Kept teams operating in safe, efficient and quality-driven manner
- Prepared daily time cards and assisted in preparation of estimates and scope of work statements
- Liaised between field engineers and trade workers to ensure construction projects complied with drawings and specifications
- Assigned tasks and monitored completion of all work to full satisfaction of company standards and customer requirements
- Reviewed and approved employee time reporting
- Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Partnered with project team members to identify and quickly address problems.
Education
GED -
Warren Hills Regional High School
Washington, NJ06.1995
Skills
- Staff management
- Contract management
- Strategic planning
- Team leadership
- Communication skills
- Time management
- Documentation review
- Customer service
- Negotiation
- Microsoft office
- Computer literacy
- Computer skills
- Customer Service
- Territory Management
- Lead Prospecting
- Client Relationship Management
- Sales Development
- Project Management
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in revenue growth.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Supervised team of staff members.
Certification
- OSHA 10 & 30 Training
Timeline
Account Manager
Advanced Specialty Contractors
06.2020 - Current
Area Insulation Superintendent
BrandSafway
10.2015 - 01.2020
Projects Lead
Absolut Ace
01.1995 - 10.2015
GED -
Warren Hills Regional High School