Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Timeline
Generic

Daniel McDermott

Eureka,CA

Summary

I bring over six years of leadership experience, specializing in operational efficiency, team development, and customer satisfaction. I have a proven track record of driving growth and customer service through strategic planning, effective change management, and fostering client-centric solutions. My authentic approach, prioritizes adaptability and innovative problem-solving to navigate challenges and achieve organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Manager

Enterprise Mobility
Eureka, CA
01.2019 - Current
  • Designed sales and service strategies to improve branch revenue and retention, year over year.
  • Analyzed competitors and market trends to facilitate the largest year over year business growth within our region from Bakersfield to Eureka last fiscal year.
  • Assisted customers with inquiries and resolved issues promptly.
  • Coordinated branch events to enhance community engagement initiatives.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established strong working relationships with external partners such as vendors and suppliers.

Benefits Advisor

Aflac
Chico, California
02.2018 - 12.2018
  • B2B sales where I provided solutions to businesses that addressed top retention and profitability concerns.
  • Advised clients on benefits options and eligibility requirements.
  • Facilitated open enrollment sessions for employees and their families.
  • Educated employees about health insurance plans and coverage details.
  • Maintained up-to-date knowledge of industry trends and regulations in benefits management.

Assistant Store Manager

Mattress Firm
Chico, California
03.2017 - 02.2018
  • Supervised daily store operations and ensured compliance with company policies.
  • Trained and mentored staff on customer service best practices.
  • Managed inventory levels and organized stockroom for efficiency.
  • Assisted in developing promotional displays to enhance product visibility.
  • Implemented loss prevention strategies to minimize shrinkage risks.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.

Education

Bachelor of Science - Business Administration And Management

California State Polytechnic University, Humboldt
Arcata, CA
12-2015

Skills

  • Sales strategy
  • Customer service
  • Relationship management
  • Brand promotion
  • Staff recruitment
  • Relationship building
  • Business development
  • Time management
  • Client relationship management

Accomplishments

  • Fiscal year awards at Enterprise Mobility for highest business growth, profitability, and customer service at multiple locations both small and large
  • Two triple crown awards highlighting top 3 performance in profitability, growth, customer service, and profits.
  • Three Cup of Champions Awards recognizing #1 performance amongst all locations at Enterprise from our region spanning from Bakersfield to Eureka.

Certification

  • Change Management certification from LinkedIn

Timeline

Branch Manager

Enterprise Mobility
01.2019 - Current

Benefits Advisor

Aflac
02.2018 - 12.2018

Assistant Store Manager

Mattress Firm
03.2017 - 02.2018

Bachelor of Science - Business Administration And Management

California State Polytechnic University, Humboldt

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