Daniel McKenzie
Brooklyn,NY
Summary
Motivated with years of Manager experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building.
Overview
9
9
years of professional experience
Work History
Operations Manager
6 Columbus Hotel
05.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Enforced federal, state, local and company rules for safety and operations.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Supported accident investigations and prepared related paperwork.
- Led fire safety briefings and training.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Conduct night audits to Identify requirements for an annual maintenance budget, preparing recommendations for capital and renovation expenditures, scheduling expenditures, coordinating projects with the purchasing office, analyzing variance, initiating corrective action, and anticipating long-term issue
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager
Wework
02.2016 - 07.2020
- Develop relationships with members and proactively gather information on their needs to identify both company and member services that could help them achieve their goals
- Identify and execute opportunities to connect members with each other. Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
- Conduct walkthrough to address any issues, Escalating any recurring issues to management or relevant cross-functional teams.
- Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members
- Respond to service related emergencies as needed
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
- Supervised employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Maintain a 90-point or above monthly cleanliness rating based on company standards
- Work with Management team to identify opportunities to enhance building cleanliness and efficiency
- Created and executed fun and interesting resident and facility events.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Review and understand the role in the building management & company provided Emergency Action Plans. Create incident reports as necessary, Respond appropriately and escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.
Education
Bachelor of Science - Accounting And Finance
Grand Canyon University
Phoenix, AZ05-2011
Skills
- Team management
- Safety-focused
- Customer service
- Multitasking
- Fluent In Spanish
- Great attitude
Timeline
Operations Manager
6 Columbus Hotel
05.2022 - Current
Operations Manager
Wework
02.2016 - 07.2020
Bachelor of Science - Accounting And Finance
Grand Canyon University
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