Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Daniel McMillan

Woodstock,GA

Summary

Dynamic Account Manager with a proven track record at Automox, recognized as FY24 Rookie of the Year. Achieved 120%+ renewal quota attainment through consultative selling and deep customer alignment. Expertise in driving revenue growth and mentoring teams, while fostering strong client relationships to enhance cloud adoption and service utilization.

Overview

7
7
years of professional experience

Work History

Account Manager

Automox
02.2024 - Current
  • Re-engaged 50+ former customers quarterly, resulting in a 22% win-back rate, adding ~$180K in pipeline revenue from dormant accounts through consultative outreach and demo-led selling
  • Led tailored platform demos for SMB and lower-mid-market enterprise accounts (avg. deal size: $8K–$20K), helping accelerate the average sales cycle by 18% through technical storytelling.
  • Delivered 10+ weekly consultative discovery calls, uncovering patching/endpoint management pain points and mapping Automox solutions to customer goals, contributing to a 30% increase in POC conversions
  • Maintained a consistent 120%+ quota attainment over three consecutive quarters by combining product expertise with deep customer alignment and cross-functional teamwork.

Customer Success Account Manager

Accenture
07.2022 - 02.2024
  • Owned a book of 100+ SMB and mid-market accounts, driving upsell and cross-sell opportunities across Azure, Microsoft 365, and Dynamics 365, resulting in $600K+ in net-new revenue over 12 months.
  • Spearheaded Azure adoption initiatives across client portfolios, resulting in a 40% increase in Azure service utilization and contributing to over $1M in annual cloud consumption growth.
  • Conducted strategic success planning and quarterly check-ins, helping 80%+ of customers achieve key cloud adoption milestones within 6 months of engagement.
  • Selected by management to mentor new team members; led weekly onboarding shadow sessions, provided strategic coaching, and supported 10+ new hires, accelerating their ramp time by 35% on average.

Customer Service Manager

Broadly
02.2018 - 08.2022
  • Managed end-to-end onboarding for 300+ SMB clients over 4 years, serving as the primary point of contact from contract signature through full project implementation.
  • Led proactive communication with customers regarding contracts, implementation timelines, and deliverables, resulting in a 30% improvement in post-signature engagement and smoother handoffs to the customer success team.
  • Standardized onboarding processes using playbooks and CRM updates, contributing to a 20% reduction in onboarding errors and better internal alignment across Sales and Success teams.

Education

BBA - IT, Management

Kennesaw State University
Kennesaw, GA
07-2022

Skills

  • Won Automox’s 2024 top-performing Rookie of The Year award for pre & post sales
  • Ranked #1 out of 32 Analysts & Managers on Microsoft campaign for revenue generated through renewal, upsell, and cross-sell opportunities in SMB market
  • Grew Microsoft book of business from $32 million to $44 million in FY23
  • Overachieved sales KPI by 200% for 8 of the 12 months

Timeline

Account Manager

Automox
02.2024 - Current

Customer Success Account Manager

Accenture
07.2022 - 02.2024

Customer Service Manager

Broadly
02.2018 - 08.2022

BBA - IT, Management

Kennesaw State University

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