Daniel McNeal

Maintain Quality Bakery-Cafe Operations While Ensuring Guest Satisfaction

• Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning.

• Drive accountability for the success of the bakery-cafe by making key-decisions and solving problems.

• Act as a role model and demonstrate professional behavior to bakery-cafe team as well as to guests.

• Uphold and coach achievement of Food Safety standards.

• Upgrade and improve bakery-cafe operations when needed, maintain quality of product and service.

• Adhere to bakery-cafe systems and processes to accomplish day-to-day operations.

• Follow company policies and procedures and comply with all state and federal regulations.

• Coach and follow up with Team Members to ensure the bakery-cafe adheres to operational standards.

• Safeguard the team by maintaining a healthy and safe workplace, environment and culture.

Management and Development of Team Members

• Lead cafe through people development, coaching, planning and prioritization and creative problem solving.

• Own all aspects of supervising the overall operation of the bakery-cafe.

• Hire, train, motivate and manage performance of Team Members to ensure the bakery-cafe is staffed to ensure quality standards and exceptional guest service.

• Teach and delegate to managers and Team Members in order to build subject matter experts within the bakery-cafe team.

Financial Contribution

• Execute company and bakery-cafe strategies for sales growth and flow through.

• Manage Team Member labor and help cafe maintain profitability.

• Maintain cafe costs and inventory.

• Assisted Dining Room Manager with daily supervision of dining room operations and room service program
• Provided excellent customer service to residents and their guests
• Assisted in hiring, training, disciplining, and terminating departmental employees in accordance with community human services policies