Daniel McNulty Sr
Delaware City,DE
Summary
Dedicated HVAC Installer with extensive experience in system installations and maintenance. Recognized for exceptional problem-solving abilities and effective team collaboration, contributing to increased customer loyalty and satisfaction through quality service and technical expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HVAC Installer Service Technician
Pierce Total Comfort
Middletown, DE
01.2018 - 04.2026
- Enhanced customer satisfaction by installing fireplaces efficiently and accurately, adhering to safety standards.
- Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
- Installed HVAC systems according to manufacturer specifications and local codes.
- Conducted routine maintenance and troubleshooting on residential and commercial units.
- Trained junior installers on best practices for system installation and safety protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
- Saved clients money on utility bills with energy-efficient installations designed specifically for their unique spaces and usage patterns.
- Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Maintained hot water systems and gas heating equipment.
- Supervised and instructed assistants.
- Inspected cooling systems and identified potential problems.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Trained junior technicians on equipment handling and safety protocols, fostering a culture of safety.
- Implemented best practices for troubleshooting, resulting in quicker resolution of service issues.
- Developed customer relationships through effective communication and problem-solving skills during service calls.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
HVAC Installer
Advance Solar Heating and Air Conditioning
Elkton, MD
05.2006 - 01.2018
- Installed HVAC systems according to specifications and safety standards.
- Collaborated with team members to troubleshoot system malfunctions effectively.
- Educated clients on proper HVAC usage and energy efficiency practices.
- Oversaw installation workflows, ensuring timely project completion and quality control.
- Mentored junior installers, sharing best practices for system installation and maintenance.
- Implemented process improvements that enhanced overall operational efficiency in installations.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Expanded company reach by providing excellent service that led to numerous client referrals for new business opportunities.
- Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
HVAC New Construction Installer
Delaware Heating And Air Conditioning Services
Newark, DE
03.2003 - 05.2006
- System Layout and Measurement: Interpreting blueprints and architectural drawings to determine the precise path for ductwork. This includes measuring and marking the location for hangers, transitions, and registers.
- Fabrication and Assembly: On-site or shop-based assembly of galvanized steel, aluminum, or fiberglass ducting. This often involves using hand tools to bend, cut, and shape metal.
- Installation: Securing duct sections to ceilings or walls using hangers, brackets, and anchors. This includes installing specialized components like dampers, plenums, and diffusers.
- Sealing and Insulation: Applying mastic, metal tape, or specialized sealants to joints to ensure the system is airtight. Wrapping ducts with insulation to maintain thermal efficiency and prevent condensation.
Education
HVAC
Peirce Phelps
Blue Ball, PASkills
- HVAC system installation
- Air quality management
- Energy efficiency optimization
- Preventative maintenance
- Problem solving
- Blueprint interpretation
- Team collaboration
- Time management
- Ductwork installation
- OSHA compliance
- Sheet metal fabrication
- Leak testing
- HVAC controls
- Many more open for discussion
Accomplishments
- Reduced client energy costs by 20%
- Improved system reliability by 30%
Certification
- Certified EPA Universal
- EPA Low GWP-A2L
- Track Pipe PS-11
Timeline
HVAC Installer Service Technician
Pierce Total Comfort
01.2018 - 04.2026
HVAC Installer
Advance Solar Heating and Air Conditioning
05.2006 - 01.2018
HVAC New Construction Installer
Delaware Heating And Air Conditioning Services
03.2003 - 05.2006
HVAC
Peirce Phelps