Daniel Medrano Granados
Providence,RI
Summary
Dynamic and detail-oriented professional with experience at Lucky Dog Tavern, excelling in time management and guest relations. Proven ability to enhance customer satisfaction through exceptional service and effective team collaboration. Recognized for maintaining high cleanliness standards and training new staff, contributing to a positive dining atmosphere and efficient operations.
Overview
4
4
years of professional experience
Work History
Busser
Lucky Dog Tavern
2022.10 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills..
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Food Runner
Lucky Dog Tavern
2022.10 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Managed food presentation before delivery, ensuring all dishes met quality standards..
- Assisted in training new food runners, improving team efficiency and service quality.
- Answered customer questions about food and beverage items and assisted with menu selections.
Take-Out Server
Lucky Dog Tavern
2022.09 - Current
- Delivered exceptional take-out service, ensuring orders were accurate and timely for customer satisfaction.
- Managed multiple orders simultaneously, prioritizing tasks to enhance workflow efficiency during peak hours.
- Collaborated with kitchen staff to streamline communication, reducing order errors and improving turnaround time.
- Trained new team members on take-out procedures, promoting adherence to quality service standards and operational protocols.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Managed over numerous customer calls per day
Education
Associate of Applied Science - Fire Science
Community College of Rhode Island
Warwick, RI06.2028
High School Diploma -
360 High School
182 Thurbers Ave, Providence, RI 0290506.2022
Accomplishments
- Efficiency in Fast-Paced Environments: Demonstrated strong ability to handle high-volume, fast-paced shifts while maintaining a positive attitude and providing exceptional customer service.
- Team Support: Provided critical support to servers, kitchen staff, and management, contributing to an overall reduction in wait times and an increase in customer satisfaction.
- Problem-Solving: Quickly and effectively addressed any issues with orders or service, ensuring guest satisfaction and minimizing disruptions.
- Guest Satisfaction: Consistently received positive feedback from guests for attentive service, contributing to improved overall dining experiences.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Busser
Lucky Dog Tavern
2022.10 - Current
Food Runner
Lucky Dog Tavern
2022.10 - Current
Take-Out Server
Lucky Dog Tavern
2022.09 - Current
High School Diploma -
360 High School
Associate of Applied Science - Fire Science
Community College of Rhode Island