Daniel Melgar

• To oversee sales and customer service within a specific geographic area, focusing on commercial accounts, building relationships, achieving sales targets, and ensuring customer satisfaction and profitability
• Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
• Increased sales revenue by developing and implementing strategic territory plans.
• Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
• Established strong relationships with key clients, boosting customer retention rates.
• Provided exceptional support to existing customers, leading to increased repeat business and referrals.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• I was responsible for overall store operations, including retail management, financial management, employee supervision, inventory, and customer service, while ensuring compliance with company policies and driving sales and profitability
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Assisted my Store manager with the responsibility for overall store operations, including retail management, financial management, employee supervision, inventory, and customer service, while ensuring compliance with company policies and driving sales and profitability.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.

Was responsible for ensuring all aspects of hard part inventory are maintained, including completing cycle counts, scanning outs, maintaining a safe work environment, and ensuring company policies are followed.

• Assisted the assistant manager and store manager in exceeding customer expectations and maximizing profitable sales.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
• Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.