Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Daniel Mena

Katy,TX

Summary

Accomplished Store Manager with a proven track record at Wal-Mart Supercenter, enhancing store profitability and customer satisfaction through innovative merchandising and effective team leadership. Skilled in customer service and problem-solving, I've successfully mentored staff towards promotions, significantly reducing inventory discrepancies and fostering a collaborative store environment. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

Store Manager

Wal-Mart Supercenter
01.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Store Lead

Walmart
02.2017 - 03.2019
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Mentored team members to develop their skills, resulting in multiple promotions within the company.

Education

N/a - Engineering Physics

University of New Mexico
Albuquerque, NM

N/a - Engineering Physics

Tarleton State University
Stephenville, TX

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Store Merchandising
  • Goals and performance

Timeline

Store Manager

Wal-Mart Supercenter
01.2021 - Current

Store Lead

Walmart
02.2017 - 03.2019

N/a - Engineering Physics

University of New Mexico

N/a - Engineering Physics

Tarleton State University

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Daniel Mena