DANIEL MENDEZ
Sugar Land,TX
Summary
Operations-focused towing and recovery professional with experience in vehicle recovery, repossession, fleet management, and customer support at scene. Handles release forms, payment processing, damage documentation, routing, and post-recovery reporting while protecting vehicle condition and supporting efficient field operations.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Fleet Manager / Private Property Tow Operator
Ideal Towing
Houston, TX
01.2023 - Current
- Support daily tow crew assignments, dispatch work, and job status updates.
- Assist with private-property towing while practicing safe vehicle handling and professional customer service.
- Keep vehicle maintenance logs current and help schedule repairs to keep tow fleet compliant and service-ready.
- Inspect towing equipment before each shift, record defects, and tag units out of service for repair.
- Review incident reports for state and federal compliance and file corrective actions when violations appear.
- Assisted vehicle owners in understanding towing options and procedures. on towing options, complete release forms, and process payments at scene.
Repossession Agent
Ditech
Houston, TX
01.2020 - 02.2022
- Arranged voluntary surrender and handoff by communicating with borrowers at point of contact.
- Verified collateral information by checking property details using county records and VIN decoders before recovery.
- Secured vehicles with winch and wheel-lift methods while limiting body contact and preventing extra damage.
- Planned timed approaches with GPS routing to reduce exposure and transit hours.
- Looked over the vehicle condition at recovery sites and recorded damage with timestamped photographs.
- Compiled post-recovery reports detailing title status, vehicle condition, and next salvage steps.
Insurance Manager
Mendez Insurance
Houston, TX
01.2009 - 01.2022
- Processed policy renewals for personal and commercial insurance clients.
- Oversaw policy renewals for personal and commercial insurance clients, ensuring timely coverage continuity.
- Managed communication and follow-up with insurance carriers and adjusters to expedite claims processing. with carriers and adjusters.
- Coordinated claims follow-up with carriers and adjusters to keep cases moving.
- Provided customers with guidance on policy options, limits, and exclusions.
- Advised customers on policy options, limits, and exclusions.
- Supervised daily office workflows and customer service routines to support efficient operations.
- Built and followed internal control workflows and policies for tracking, reconciling, and reporting activities.
- Established internal control workflows and policies to support accurate tracking, reconciliation, and reporting activities.
- Delivered accurate tracking, reconciliation, and reporting through internal control workflows and policies.
- Maintained accurate and organized records to ensure easy access and retrieval for auditing purposes., accurate, and easy to access while monitoring transaction updates.
- Protected payment accuracy and compliance by reviewing payroll, vendor payments, commissions, and other accounting disbursements.
CDL Truck Driver
Schlumberger, Drilling & Measurements
, Alaska
03.2019 - 02.2021
- Operated vehicles safely, ensuring timely deliveries and maintaining an accident-free driving record.
- Inspected vehicles pre- and post-trip and performed minor repairs to ensure optimal vehicle performance.
- Loaded and secured varied freight types with proper tie-downs to prevent cargo shifts.
- Completed accurate delivery paperwork and logged mileage, supporting billing accuracy and audit preparedness.
- Drove long-haul routes across multi-state lanes while complying with Federal Hours-of-Service rules.
Education
High School Diploma -
Mayde Creek High School
Katy, TX05-2005
Skills
- Fleet Management
- Repossession Operations Software
- Fleet Tracking Systems
- Towing Operations Management
- Vehicle Recovery
- Fleet Management
- Transportation Compliance Standards
- Towing Equipment Maintenance
- Vehicle Maintenance
- GPS Routing
- Crew Coordination
- Problem Solving
- Team Collaboration
Certification
TDLR Certified
LANGUAGES
Spanish — Native
Timeline
Fleet Manager / Private Property Tow Operator
Ideal Towing
01.2023 - Current
Repossession Agent
Ditech
01.2020 - 02.2022
CDL Truck Driver
Schlumberger, Drilling & Measurements
03.2019 - 02.2021
Insurance Manager
Mendez Insurance
01.2009 - 01.2022
High School Diploma -
Mayde Creek High School