Steven Gonzalez
Los Angeles,CA
Summary
Detail-oriented Assistant Manager offers more than 2 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivated with 2 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Stand
Century City, CA
04.2021 - 02.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
Cashier
Rancho Park Golf Course
Los Angeles, CA
05.2019 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Food Runner
Bubba Gump
Universal City, CA
04.2018 - 04.2019
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA06-2017
Skills
- Operations Management
- Task Delegation
- Recruiting and interviewing
- Product and service knowledge
- Supervision and leadership
- Cash Register Operation
- POS Systems
- Customer Service
- Inventory Management
- Staff Training
- Coaching and Mentoring
Languages
English
Professional
Spanish
Professional
Certification
- Food Handlers
- ServSafe
Timeline
Assistant Manager
The Stand
04.2021 - 02.2024
Cashier
Rancho Park Golf Course
05.2019 - 01.2021
Food Runner
Bubba Gump
04.2018 - 04.2019
High School Diploma -
Los Angeles High School
- Food Handlers
- ServSafe
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