Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Daniel Menke

Thornton,CO

Summary

Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Manager, Community and Customer Operations

Alteryx
Denver, Colorado
03.2024 - Current
  • Manage a team of 5 employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Directed cross-functional teams in developing innovative solutions to complex problems within the Community space.
  • Formulated a comprehensive set of vision, mission, and guiding principles for the Community team.
  • Developed automated systems to streamline operations, enabling team members to prioritize significant initiatives and undertakings.
  • Spearheaded the creation of an engaging live show experience for Alteryx Inspire by directing, writing, and producing the highly acclaimed Alteryx Grand Prix event.

Manager, Community Operations

Alteryx
Denver, Colorado
03.2019 - 03.2024
  • Successfully devised and executed customer satisfaction and loyalty strategies, resulting in one of the industry's swiftest Community response times averaging below 45 minutes.
  • Analyzed customer feedback data to develop action plans for improving Community offerings.
  • Managed vendor relationships with consistent communication and feedback.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.
  • Implemented process improvements, resulting in an increase in operational efficiency saving over 400+ hours of time spent on tasks.
  • Played a key role in securing the 2021 CMX Community of the Year Award.
  • Wrote exclusive blog content for the Alteryx and McLaren Formula 1 team partnership.

Community Operations Lead

Alteryx
Denver, CO
03.2018 - 09.2018
  • Planned and managed different community meetings, public forums and outreach events.
  • Monitored content for accuracy, quality, and relevancy across Community.
  • Managed the moderation of comments on various online forums.
  • Produced 'Road to Inspire' video series showcasing the tangible impacts of Alteryx platform on users' daily lives.

Education

Bachelor of Science - Organizational Management

Northern Illinois University
Dekalb, IL
05-2007

Skills

  • Strategic Planning
  • Talent Development
  • Partnership Development
  • Market Analysis
  • Business performance management
  • Cross-Functional Communication
  • Operations Management
  • Data-driven decision-making

Affiliations

  • Skiing
  • Hiking
  • Sim Racing
  • Proficient in Adobe Premier Pro

Accomplishments

  • Q3 2023 Customer Success Leadership & Mentor MVP Award

Certification

  • Khoros Certified
  • Customer Success Operations Certification from Gainsight

Timeline

Senior Manager, Community and Customer Operations

Alteryx
03.2024 - Current

Manager, Community Operations

Alteryx
03.2019 - 03.2024

Community Operations Lead

Alteryx
03.2018 - 09.2018

Bachelor of Science - Organizational Management

Northern Illinois University

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Daniel Menke