Daniel Mercado
Chicago,IL
Summary
Energetic Data Systems Administrator and Help Desk Technician ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Systems Administrator
Combat Logistics Battalion - One, US Marine Corps
Camp Pendleton, United States
08.2018 - 10.2021
- Oversaw and provided help desk support for a battalion of over 500 Marines.
- Processed over 200 support requests weekly for technical assistance on a wide range of issues related to system access, Microsoft Exchange, Microsoft Office, and general troubleshooting issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Conducted monthly inventories and performed preventive maintenance inspections on data and networking equipment totaling over 3 million dollars.
- Built, monitored, and maintained military tactical servers and networks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Devised solutions to operations issues related to data systems and networking devices working closely via phone and email.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Configured hardware, devices, and software to set up workstations for employees.
Chief Data System Administrator
Logistics Combat Element, SPMAGTF US Marine Corps
Ahmad Al-Jaber Air Base, Kuwait
09.2020 - 04.2021
- Coordinated with off-coming Chief Data System Administrator to ensure proper turnover and fluidity of mission.
- Ensured the proper cyber awareness training and account creation of 300 Marines and Sailors.
- Responsible for overseeing the transportation of over $70,000 worth of unclassified and classified data and networking assets.
- Conducted cable maintenance and management, maintained stable network connectivity, assisted planning network diagram architecture.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Created patches and solutions to fix bugs in existing applications.
Education
Associate of Applied Science - Cyber Security
City Colleges of Chicago - Wilbur Wright College
Chicago, IL12.2022
Certificate - Data Systems Administrator Course
Marine Corps Communication-Electronics School
MCAGCC, Twentynine Palms, California07.2018
Skills
- Help Desk Support
- Issue and Resolution Tracking
- Technical Troubleshooting
- Attention to Detail
- Collaborative Team Player
- Strategic planning
Certification
- Marine Corps, Net+ Certificate - 80 Hours
- Marine Corps, Sec+ Certificate - 80 Hours
- Marine Corps, Network on the Move (NOTM) Tactical Vehicle Certificate - 120 Hours
Timeline
Chief Data System Administrator
Logistics Combat Element, SPMAGTF US Marine Corps
09.2020 - 04.2021
Data Systems Administrator
Combat Logistics Battalion - One, US Marine Corps
08.2018 - 10.2021
Associate of Applied Science - Cyber Security
City Colleges of Chicago - Wilbur Wright College
Certificate - Data Systems Administrator Course
Marine Corps Communication-Electronics School