Daniel Merino
Bunnell,FL
Summary
Dedicated and high-energy professional transitioning into fire services, currently completing EMT-B certification and clinical training. Proven track record of physical excellence and a commitment to public safety. Skilled in drafting precise medical narratives and performing under pressure, with a focus on functional strength and rapid emergency response. Eager to leverage a rigorous training background to support the mission of life safety and property protection within a professional fire department.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales/Service Engineer
Palm Coast Bicycle Trail Shop
Palm Coast, FL
01.2024 - Current
- Installed and maintained bicycle components to ensure optimal performance and customer satisfaction.
- Provided technical support to customers, resolving inquiries efficiently and effectively.
- Conducted product demonstrations, showcasing features and benefits to enhance customer understanding.
- Collaborated with sales team to develop tailored solutions that meet customer needs and preferences.
Tier 2 Support Technician
Constellation Software Inc.
Toronto, Ontario
05.2014 - 06.2024
- Resolved complex technical issues for diverse software applications, ensuring client satisfaction and system functionality.
- Provided advanced troubleshooting support, utilizing remote diagnostic tools to enhance issue resolution efficiency.
- Collaborated with development teams to identify software bugs and recommend improvements based on customer feedback.
- Conducted training sessions for junior technicians, fostering knowledge sharing and enhancing team capabilities.
Education
NREMT - Emergency Medical
Daytona State College
Daytona Beach, FL05-2026
Fire Fighter 1&2 -
Daytona State College
Daytona Beach, FL01-2026
Skills
- Remote troubleshooting
- Training and mentoring
- Warranty management
- Sales strategy development
- Teamwork and collaboration
- Hospitality and accommodation
- Goal oriented
Certification
AHA Basic Life Support (BLS) for Healthcare Providers,
NIMS/ICS 100, 200, 700, 800,
Florida State Certified Firefighter II (#294659)
Timeline
Sales/Service Engineer
Palm Coast Bicycle Trail Shop
01.2024 - Current
Tier 2 Support Technician
Constellation Software Inc.
05.2014 - 06.2024
NREMT - Emergency Medical
Daytona State College
Fire Fighter 1&2 -
Daytona State College