Daniel Miller
Westland,MI
Summary
Detail-oriented team player seeking full-time manufacturing position that offers professional challenges utilizing interpersonal skills, excellent time management, organizational and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Store Manager
Walgreens Pharmacy
07.2004 - 11.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Addressed customer concerns promptly and professionally, resolving issues to maintain positive relationships with clientele.
Claims Representative
Progressive Insurance
02.2003 - 02.2004
- Researched and resolved coverage issues as related to automobile insurance claims.
- Analyzed pertinent statements and legal documentation in effort to determine liability.
- Assessed automobile damages, produced accurate estimates for costs of repairs, and issued claims payments accordingly.
- Negotiated with repair facility representatives in effort to reach agreed prices for costs of automobile repairs,
- Handled in excess of 40-50 individual client files simultaneously in extremely fast-paced, high volume claims office.
Assistant Store Manager
Nankin Hardware & Hobby
06.1992 - 02.2003
- Managed all aspects of operating a highly successful independent hardware business.
- Supervised staff members in their execution of daily tasks and duties.
- Trained new employees in customer service and general store operations.
- Handled tabulation of daily deposits and posting of departmental sales figures.
- Ordered and managed inventory to maximize sales and profit.
- Gained extensive hands-on experience in plumbing, electrical, hardware, paint, tools, and window/screen repair.
Education
Bachelor of Arts - History
University of Michigan
Dearborn, MISkills
- Project Management
- Team Development
- Operations Management
- Problem-Solving
- Multitasking and Organization
- Team Building and Leadership
- Work Planning and Prioritization
- Inventory Management
- Quality Control
- Talent Recruitment
Timeline
Store Manager
Walgreens Pharmacy
07.2004 - 11.2023
Claims Representative
Progressive Insurance
02.2003 - 02.2004
Assistant Store Manager
Nankin Hardware & Hobby
06.1992 - 02.2003
Bachelor of Arts - History
University of Michigan