Daniel Mir
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Ambassador
Virgin Hotels
Las Vegas, NV
04.2020 - 08.2020
- Ensured guest satisfaction by providing exceptional customer service.
- Communicated professionally with customers regarding arrival times, destinations, and other requests.
- Ensured the cleanliness of the vehicle at all times by performing regular maintenance checks.
- Provided customers with professional service and assistance throughout their journey.
- Demonstrated strong problem solving skills in order to address any issues that arose during trips.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
Guest Ambassador
Hard Rock Hotel
Las Vegas, NV
03.2011 - 02.2020
- Ensured guest satisfaction by providing exceptional customer service.
- Communicated professionally with customers regarding arrival times, destinations, and other requests.
- Ensured the cleanliness of the vehicle at all times by performing regular maintenance checks.
- Provided customers with professional service and assistance throughout their journey.
- Demonstrated strong problem solving skills in order to address any issues that arose during trips.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
Security Officer
Hard Rock Hotel
Las Vegas, NV
02.2008 - 03.2011
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
Education
High School Diploma -
Centennial High School
Las Vegas, NV03-2003
Skills
- Customer Service
- Knowledge of local area
- Vehicle Inspection
- Transportation
- Security awareness
- Minor maintenance
- Company Branding
- Strong interpersonal skills
Certification
TWIC Card
Timeline
Guest Ambassador
Virgin Hotels
04.2020 - 08.2020
Guest Ambassador
Hard Rock Hotel
03.2011 - 02.2020
Security Officer
Hard Rock Hotel
02.2008 - 03.2011
High School Diploma -
Centennial High School