Master of Science - Industrial Organizational Psychology
Touro University Online
08.2021 - 06.2023
Daniel Mirzakandov
Industrial Organizational Psychology
Brooklyn,NY
Timeline
Data Entry Clerk
Marine Cargo
09.2018 - 05.2023
Bachelor of Arts - Psychology
Touro College
09.2018 - 01.2021
Kitchen and Dining room Manager
Yeshiva Darchei Torah
06.2018 - 08.2023
Catering Supervisor
Ohr Shalom
06.2018 - 08.2022
Waiter
Camp Oraysa and Aish
06.2016 - 07.2018
High School Diploma -
Be'er Hagolah
09.2002 - 06.2017
Work History
Kitchen and Dining room Manager
Yeshiva Darchei Torah
Far Rockaway, NY
06.2018 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Restocked, ordered, and organized consumables in storage rooms and fridges.
- Answered questions about food and addressed customer concerns.
- Worked closely with head waiter and head chef to solve problems and handle customer concerns.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in a fast-paced environment.
- Directed team of skilled kitchen workers on food allergies, preparing meals, and clean up at end of day.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored food temperatures and quality throughout shifts.
- Monitored inventory deliveries to minimize product losses.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Data Entry Clerk
Marine Cargo
Linden, NJ
09.2018 - 05.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft office, word, excel, and powerpoint.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
- Developed and maintained databases to store customer information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Created spreadsheets for more efficient recordkeeping.
- Analyzed current data records to provide detailed reports.
- Evaluated source documents to locate needed information.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Conducted audits of existing data entry processes.
- Edited documents to improve accuracy of language, flow, and readability.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Catering Supervisor
Ohr Shalom
Queens, NY
06.2018 - 08.2022
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Served consistent portions following recipes and control standards.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Directed food preparation and cooking activities to meet health and safety standards.
Waiter
Camp Oraysa and Aish
Woodbourne, NY
06.2016 - 07.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated warm relationships with regular customers.
- Served customers while ensuring high customer satisfaction.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Education
High School Diploma -
Be'er Hagolah
Brooklyn, NY 09.2002 - 06.2017
Bachelor of Arts - Psychology
Touro College
New York, NY 09.2018 - 01.2021
Master of Science - Industrial Organizational Psychology
Touro University Online
New York, NY 08.2021 - 06.2023
Skills
- Leadership
- Complex Problem-Solving
- Control Inventory Costs
- Teamwork and Collaboration
- Conflict Mediation
- Guest Satisfaction
- Critical Thinking
- Coaching and Mentoring
- Time Management
- Strategic Planning
- Managing Operations and Efficiency
Summary
Dedicated Kitchen and Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of catering, waitering, health, and safety protocols. Successful at training a best-in-class staff.
Detail-oriented with seven years of experience. Successful at efficient systems of communication. Adept at multitasking and staying productive and professional in high-demand situations. Successful in mentoring, motivating, and providing conflict resolution to staff. Self driven and ambitious with strong problem solving skills.
Meticulous data entry clerk and catering supervisor who is well-versed in hospitality standards and building relationships. Skilled in budget management while striving to achieve a pleasant work environment for staff. Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player and Fast learner committed to continuous, self-directed learning. Organized, dependable, and passionate towards the organizations I'm part of.
Accomplishments
- Supervised team of twenty staff members.
- Documented and resolved food waste which led to a change in how service meals are served resulting in better budgeting for the organization.
- Documented and resolved dining room setup which led to increasing the number of meals served from 1,500 a day to 2,500 a day on average.
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