Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Mkrtychian

Los Angeles

Summary

Results-driven professional with a solid background in insurance, e-commerce, and logistics. Strong skills in customer support and operations, with a focus on building and maintaining client relationships. Proven ability to learn quickly and work efficiently both independently and as part of a team.

Overview

4
4
years of professional experience

Work History

Operations & Customer Experience Coordinator

Jewelry Brand
Los Angeles
09.2022 - Current
  • Managed Instagram account and created engaging content.
  • Communicated with customers on Etsy, Shopify, and Instagram.
  • Handled returns and exchanges, ensuring customer satisfaction.
  • Prepared shipping labels and packing slips.
  • Fulfilled and shipped orders with attention to detail.

Insurance Broker

Right Rate Insurance
Los Angeles
07.2024 - 08.2025
  • Assisted clients with selecting insurance policies that matched their needs.
  • Explained coverage options clearly and accurately.
  • Processed applications, renewals, and policy updates.
  • Responded to client inquiries and resolved issues promptly.
  • Maintained compliance with company and industry standards.

Logistics Broker

Landstar
Remote
08.2021 - 06.2022
  • Coordinated freight shipments across the U.S.
  • Communicated with drivers, clients, and dispatch to optimize routes.
  • Tracked deliveries and resolved logistics issues.
  • Prepared shipping documentation and maintained accurate records.
  • Built strong working relationships with U.S. clients and partners.

Education

Bachelor's - Entrepreneurship, Trade, and Exchange Activities

V. N. Karazin Kharkiv National University
Kharkiv, Ukraine
07-2024

Skills

  • Customer support and service
  • Client communication and relationship management
  • Insurance policy sales and processing
  • Logistics and e-commerce coordination
  • Order fulfillment and shipment tracking
  • Social media strategy
  • Multilingual proficiency
  • Licensed insurance agent
  • Problem-solving skills

Languages

English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual

Timeline

Insurance Broker

Right Rate Insurance
07.2024 - 08.2025

Operations & Customer Experience Coordinator

Jewelry Brand
09.2022 - Current

Logistics Broker

Landstar
08.2021 - 06.2022

Bachelor's - Entrepreneurship, Trade, and Exchange Activities

V. N. Karazin Kharkiv National University

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