Daniel Modena
Hoffman Estates,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Manager
Boston Market
Schaumburg, IL
04.2020 - 11.2023
- Monitored staff performance and addressed issues.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Trained employees on additional job positions to maintain coverage of roles.
Server, Host, Bartender, Take out, Expo and FOH Trainer
Chuys
08.2017 - 04.2020
- Was well versed in all areas of operations for front of house and filled in for managers when on vacation or short staffed
- Strengths being customer service, dining room awareness, and training.
Restaurant Consulting
Restaurant Consulting
11.2008 - 01.2017
- Have taken on jobs to evaluate and help better operations for private owners, utilizing my 25 years experience in full service operations
- Jobs have lasted anywhere from 1 week to as much as 1 month.
Assistant General Manager
The Foundry
01.2007 - 11.2007
- Assisted General Manager in day to day operations
- Primary responsibilities were hiring, training and scheduling for all front of house departments
- Yearly business sales $3.5 million with a seating capacity of up to 1000 people
- Staff levels of about 70 for front of house
- Other responsibilities included liquor reconciliation and inventory, daily bookkeeping and on the floor training and feedback.
General Manager
Fox & Hound Smokehouse & Tavern
Schaumburg, Illinois
06.2005 - 11.2006
- Responsible for all aspects of operation in unit that exceed~ 3million in sales with a staff level of 80 employees and up to 5 managers
- Top 5 stores in company with increased sales and profit in past year
- 75% liquor to 25% food mix
- Able to maintain or lower costs in both these area while increasing staff levels as well
- Weekly inventory and monthly manager one on ones helped with success of operation
- Strong development and training skills helped with 2 managers being promoted to GM while under my supervision as well as being able to put training team in place.
Bar Manager
Bahama Breeze Restaurant
Schaumburg, Illinois
06.2004 - 06.2005
- Responsible for all liquor orders and scheduling of bar staff of about 12
- Helped with development of future leaders by working with employees interested in a career
- Quarterly meetings with department discussing all areas of operations and how to make better
- Increased sales in liquor mix through proper training and immediate feedback to employees
- Sales level of about 2.5 million with a 75% food and 25% liquor mix.
Server and trainer 2 years and Department Manager 2.5 years. Promoted to General Manager November 1994.
The Olive Garden Restaurants
03.1990 - 07.2003
- As Trainer was a part of 4 new store openings
- As manager worked in all 3 areas of operations: service, sales and kitchen
- Did 4 more store openings as manager as well
- As General Manager worked in operations with sales that ranged from 2.5 - 4.5 million a year with about a 80% food mix
- Besides responsibility of day to day operations I was involved in the following: Training location under 3 different directors in which I was responsible for training managers during 10 week process
- Selected to manage different restaurants in need of a turnaround situation
- Conducted first interviews for potential new managers as requested by multiple Directors and Divisional Human Resources Managers
- Selected by Senior Vice President of Chicago Division to represent National Safety and Security Committee for Darden Restaurants
- Topics addressed by this committee included public liability, workmen's compensation, workplace violence, robberies, general store security and the “how to’s” of making the workplace safe and secure for both employees and guests.
Skills
- A sales, profits and people oriented leader offering 30 years of restaurant, food and beverage expertise Motivates others through personal enthusiasm Maintains the highest quality standards through strong team building and excellent rapport with employees Creates an exciting high energy team through building levels of trust and confidence Able to set, meet and exceed long and short term goals Maintains daily control of labor and product costs Applies business sense in planning, ordering and scheduling Uses excellent communication skills and offers professional manner and active listening skills Maintains high visibility and active customer relations role Training being my biggest strength, so I can see myself in a redshirt role and being able to work multiple roles
- Portion Control
- Portioning
- Staff Leadership
- Supply Management
- Workflow Coordination
- Product Procurement
- Staff Supervision
- Team Development
- Menu Development
- Inventory Management
- Regulatory Compliance
- Performance Improvement
- Event Coordination
- Expense Tracking
- Quality Control
- Relationship Building
- Resource Allocation
- Money Handling
- Recruitment
- Strategic Planning
- Quality Assurance
- Payroll Administration
- Employee Supervision
- Cost Estimation
- Purchasing
- Reliable and Responsible
- Liquor Law Compliance
- Scheduling
- Safe Food Handling
- Workflow Planning
- Employee Performance Evaluations
- Labor and Overhead Cost Estimation
- Collaboration and Teamwork
Awards
General Manager of the year, 1996, 1997
Timeline
Manager
Boston Market
04.2020 - 11.2023
Server, Host, Bartender, Take out, Expo and FOH Trainer
Chuys
08.2017 - 04.2020
Restaurant Consulting
Restaurant Consulting
11.2008 - 01.2017
Assistant General Manager
The Foundry
01.2007 - 11.2007
General Manager
Fox & Hound Smokehouse & Tavern
06.2005 - 11.2006
Bar Manager
Bahama Breeze Restaurant
06.2004 - 06.2005
Server and trainer 2 years and Department Manager 2.5 years. Promoted to General Manager November 1994.
The Olive Garden Restaurants
03.1990 - 07.2003
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