Summary
Overview
Work History
Education
Skills
Timeline
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DANIEL MOLINA

SERVICE WRITER
Santa Clarita,CA

Summary

Proven Service Advisor with extensive experience at HONDA and Volkswagen, adept in automotive diagnostics and customer service. Elevated customer satisfaction by [Number]% through effective problem-solving and communication. Excelled in repair estimation and fostering teamwork, consistently exceeding sales quotas and enhancing service standards. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.

Overview

2
2
years of professional experience

Work History

Service Advisor

HONDA
Los Angeles, United States
11.2023 - Current
  • Performed routine maintenance and repairs on various vehicle makes and models
  • Diagnosed and repaired electrical and mechanical issues
  • Collaborated with service advisors to provide accurate repair recommendations.
  • Ensured compliance with safety and quality standards
  • Increased customer satisfaction ratings by [Number]% by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Supported sales team members to drive growth and development.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Answered phone calls and responded to questions and concerns.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Upsold additional products or services when appropriate.
  • Resolved customer complaints in an efficient and courteous manner.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Maintained records of customer interactions and transactions.

Service Advisor

Volkwagen
Los Angeles, United States
08.2022 - 08.2023
  • Assisted customers in diagnosing and resolving vehicle issues
  • Provided cost estimates and explained repair options to customers
  • Scheduled appointments and coordinated with technicians for timely repairs
  • Maintained accurate records of customer interactions and vehicle repairs
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Upsold additional products or services when appropriate.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Answered phone calls and responded to questions and concerns.

Education

High School Diploma -

Marina High School
Huntington Beach, CA
06.2006

Skills

  • Customer Service
  • Automotive Diagnostics
  • Repair Estimation
  • Problem Solving
  • Time Management
  • Communication
  • Attention to Detail
  • Teamwork

Timeline

Service Advisor

HONDA
11.2023 - Current

Service Advisor

Volkwagen
08.2022 - 08.2023

High School Diploma -

Marina High School

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DANIEL MOLINASERVICE WRITER