Esports Coaching, PC Building, Creative Writing, Music Production, Gaming
Daniel Monahan
Minneapolis,MN
Summary
Dynamic and results-oriented professional with extensive experience in technical support, project coordination, and customer service. Exceptional organizational skills and a proven track record of effectively managing multiple tasks to achieve project objectives. Proficient in troubleshooting complex issues and implementing solutions that drive positive outcomes. Committed to leveraging technical knowledge and interpersonal abilities to provide outstanding service and support, and ensuring client satisfaction.
Overview
5
5
years of professional experience
Work History
Undergraduate Teaching Assistant
University of Minnesota - Twin Cities
07.2024 - 08.2025
- Assisted incoming international graduate students acclimate to the US.
- Lead classroom activities that focused on improving language proficiency and developing best teaching practices.
- Assisted in implementing instructional materials, streamlining resources for improved accessibility.
- Evaluated student progress through regular assessments, maintaining consistent communication with faculty regarding outcomes.
- Organized and facilitated extracurricular study groups for those who desired additional practice with challenging subject matter.
Deployment Support
Bailiwick
06.2023 - 07.2024
- Handled end-to-end project delivery for Target's new store (NSO) and modernization (CRM) projects throughout all stages.
- Assisted on-site technicians with technical support including back-end configuration, troubleshooting, and server configuration.
- Executed implementation and maintenance on multiple projects including fiber installation, server management, and network solutions.
- Ensured smooth transition during major platform upgrades by meticulously planning rollouts, testing thoroughly, and ensuring overall project health.
- Provided post-deployment support to Target staff and engineers, promptly addressing any issues or concerns that arose after implementation.
Configuration Technician
Bailiwick
05.2022 - 06.2023
- Developed comprehensive training materials for colleagues to improve understanding of configuration processes and tools used across organization.
- Maintained up-to-date inventory of all hardware and software assets, ensuring compliance with licensing agreements and minimizing risk of unauthorized access.
- Provided guidance in troubleshooting technical issues, leveraging expertise in various software applications and operating systems.
- Identified opportunities for process improvement, leading initiatives to enhance overall operational effectiveness.
Advanced Repair Agent
Geek Squad - Best Buy
05.2020 - 12.2021
- Exemplified excellent customer service skills by consistently demonstrating courtesy and professionalism in all client interactions.
- Provided clients with technical support, repair tracking, and assistance in understanding services.
- Was responsible for software and hardware repair/diagnosis of up to 35 unique devices at peak.
- Used de-escalation and conflict resolution skills to develop understanding and results for clients.
- Contributed to team cohesion to accomplish goals of reducing turn time and increasing overall client satisfaction.
Education
Associate of Arts - Philosophy
Normandale Community College
Minneapolis, MN05-2024
No Degree - Computer Science
U of M Duluth
Duluth, MN08-2020
PSEO - General Education
Normandale Community College
Minneapolis, MN05-2017
Skills
- Microsoft Office Suite
- Communication
- Interpersonal Skills
- Critical Thinking
- Technical Support
- Quality Assurance
- Student engagement
- Collaborative teamwork
Certifications
- Apple Certified Technician
- Apple Certified iOS Technician
Interests
Timeline
Undergraduate Teaching Assistant
University of Minnesota - Twin Cities
07.2024 - 08.2025
Deployment Support
Bailiwick
06.2023 - 07.2024
Configuration Technician
Bailiwick
05.2022 - 06.2023
Advanced Repair Agent
Geek Squad - Best Buy
05.2020 - 12.2021
PSEO - General Education
Normandale Community College
Associate of Arts - Philosophy
Normandale Community College
No Degree - Computer Science
U of M Duluth