Daniel Montesdeoca
Pineville,NC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Chick-fil-A
08.2020 - Current
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Analyzed sales figures and identified areas for improvement.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved conflicts between employees to maintain positive and productive work environments.
Server
Carmel Place
11.2018 - 06.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
Associate of Arts - International Business
01.2025
High School Diploma -
06.2022
Skills
- Process Improvement
- Decision-making capabilities
- Positive Attitude
- Conflict Resolution
- Safety processes and procedures
- Team Supervision
- Team Leadership
- Cash Handling
- Motivational Leadership
- Policy Enforcement
- Problem-Solving
- Team motivation
- Good Telephone Etiquette
Certification
- servsafe
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader - Chick-fil-A
08.2020 - Current
Server - Carmel Place
11.2018 - 06.2020
Central Piedmont Community College - Associate of Arts, International Business
South Mecklenburg High School - High School Diploma,