Dynamic professional with a proven track record at SSP AMERICA, excelling in fast-paced environments through exceptional organizational and problem-solving skills. Adept at fostering customer relations and enhancing team productivity, demonstrated by a history of meeting critical deadlines and improving operational efficiency. Showcases a blend of adept cleaning expertise and unparalleled customer service, contributing to sustained business growth and client satisfaction.
Hi, I’m
Daniel Montgomery
Jamaica,NY
Summary
Overview
2024
years of professional experience
Work History
SSP AMERICA
Store Room/ Worker at Delta Airlines at JFK Airpor
Job overview
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reported defective products or machinery to supervisor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
FREEDOM CARE
Home Health Aide
12.2021 - 04.2022
Job overview
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Constructed cognitively stimulating activities.
- Researched and recommended community resources to meet clients' needs.
Self Employed Services
Certified Master Barber
02.2007 - 04.2023
Job overview
Self Employed Services
Customer Service Representative Manager
03.2007 - 12.2014
Job overview
- Strengthened connections with clients to establish brand affinity.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
American Eagle
Messenger
02.1990 - 04.1993
Job overview
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
- Documented details about delivery times, problems, and special circumstances.
- Provided shipping documentation and relayed information to recipients.
- Cultivated positive working relationships with clients through professional communication and prompt service.
- Collected payments, signatures and new deliveries.
- Trained new employees on company procedures, fostering a supportive work environment for continued success.
- Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service quality.
- Streamlined delivery routes for increased efficiency and reduced fuel costs.
- Handled cash transactions with accuracy when collecting payment from customers upon delivery completion.
- Established trust with clients by consistently delivering fragile items without damage or loss incidents.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
- Coordinated closely with dispatchers to optimize delivery schedules based on current workload and priorities.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Contacted customers to confirm delivery details and locations.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Tracked delivery status and updated customers for expected delivery time.
- Delivered packages to customer doorsteps and business offices.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Obtained signatures for delivery documents and packages.
- Communicated with dispatch and customers for accurate delivery information.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
McDonalds
Server
09.1984 - 03.1988
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Dans Supreme Super.arket
Stock Room Associate
09.1983 - 10.1986
Job overview
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Shelved new and returned inventory according to proper storage procedures.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Prepared pallets for shipment or use by sales floor employees.
- Minimized product damages during transit by properly packing fragile items using protective materials like bubble wrap or foam inserts.
- Maintained fitness in order to move merchandise efficiently and safely.
- Developed and maintained successful working relationships with colleagues.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Adhered to safety regulations and practiced safe work habits.
- Performed weekly inventory counts to verify stock levels.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Greeted store customers and discussed needs.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Safely and securely loaded items to prevent damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Prepared and checked outbound shipments for accuracy.
- Pre-assembled containers to be easily selected by packing associates.
Education
Watertown Community CollegeWatertown, NY
Trade Certificate Of Graduation from Custodial Maintenance
03.2001
University Overview
Sullivan County Community CollegeSullivan County, NY
Graduate Certificate from Horticulture
02.1994
University Overview
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Restocking skills
- Customer relations
- Creativity and innovation
- Production Assistance
- Supply management
- Conflict resolution
- Cleaning and sanitation
- Verbal and written communication
- Maintenance
- Painting and paperhanging
- Crew support
- Item restocking
- Safety and compliance
- Teamwork and collaboration
- Relationship building
- Team building
- Quality assurance
- Willingness to learn
- Positive attitude
- Following instructions
- Collaboration and teamwork
- Workplace safety
- Clear communication
- Shipping and receiving
- Adaptability and flexibility
- Money handling
- Cash handling
- Organizing work stations
- Safety
- Complaint resolution
- Facility cleaning
- Area and facility cleaning
- Sales expertise
- Continuous development
Timeline
Home Health Aide
FREEDOM CARE
12.2021 - 04.2022
Customer Service Representative Manager
Self Employed Services
03.2007 - 12.2014
Certified Master Barber
Self Employed Services
02.2007 - 04.2023
Messenger
American Eagle
02.1990 - 04.1993
Server
McDonalds
09.1984 - 03.1988
Stock Room Associate
Dans Supreme Super.arket
09.1983 - 10.1986
Store Room/ Worker at Delta Airlines at JFK Airpor
SSP AMERICA
Watertown Community College
Trade Certificate Of Graduation from Custodial Maintenance
Sullivan County Community College
Graduate Certificate from Horticulture
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