Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Montoya

Honolulu

Summary

Detail-oriented professional with proven expertise in providing technical support, troubleshooting hardware and software issues, and ensuring seamless IT operations. Proficient in data entry and transcription with ability to manage data with accuracy and confidentiality. Adept at resolving complex technical problems, improving system security, and delivering exceptional customer service. Prudent in streamlining processes, enhancing system efficiency, and supporting end-users effectively. Remarkable efficiency in maintaining integrity of sensitive information and verifying compliance with set standards. Acquire fundamental knowledge of communication protocols, including TCP/IP and VoIP.

Overview

12
12
years of professional experience

Work History

Customer Support Specialist

Finfit
Remote
10.2024 - Current
  • Handle high volumes of customer inquiries in a fast-paced environment, providing empathetic and effective support to frustrated clients seeking financial solutions
  • Use Zendesk to manage, track, and resolve customer tickets efficiently
  • Communicate with internal teams using Microsoft Teams to ensure coordinated efforts in resolving customer issues
  • Deliver detailed written responses at a rate of 40+ words per minute to maintain clear documentation and streamlined processes
  • Developed strong problem-solving skills by managing escalated customer concerns in a calm and professional manner
  • Enhanced customer satisfaction by providing clear guidance on loan application processes and financial wellness resources

Field Technician/Helpdesk Level 1

Optinet Hawaii, LLC
Kalihi
06.2022 - 07.2023
  • Proficient with ConnectWise ticketing system to diagnose and repair wide range of computer components, including server racks, web cameras, VOIP phones, printers, sound mesh devices, network equipment, and security cameras
  • Managed both field technician duties and office bench work in dynamic environment
  • Executed RAID level three configurations on Dell PowerEdge devices, including BIOS and disk management
  • Collaborated with level three technicians to upgrade security software (Webroot & Sentinel One) and configure firewalls on servers and customer devices
  • Conducted physically demanding tasks, such as cable runs, replacements, patching, hardware panel installations, and extensive hardware disassembly and repair
  • Maintained impeccable driving record while transporting company equipment to various customer sites, including offices, restaurants, and residences, supervising loads exceeding 50 lbs
  • Contributed to seamless integration and operational efficiency across Microsoft Server 2019 and 2022 environments by implementing server management protocols
  • Consistently met deadlines and oversaw multiple unscheduled service calls

EDI Manager

Midwood Distributors
New Brunswick
06.2013 - 02.2023
  • Created shipping documentation, such as unique Bill of Lading and packing lists
  • Oversaw electronic data interchange (EDI) processes for purchase orders, encompassing receipt, classification, and prioritization
  • Coordinated order processing from organization and billing to shipment
  • Managed logistics across remote warehouse locations in NJ, PA, and FL
  • Met specific needs of clients by steering account management for Walmart, CVS, and Rite Aid, resulting in enhanced client satisfaction and repeat business opportunities
  • Successfully maintained consistent communication with headquarters in New Jersey

Computer Technician

Hawaiian Hope (Non-profit)
Kalihi
06.2021 - 06.2022
  • Orchestrated deployment, activation, and regular updating of operating systems and restoration software across hundreds of devices on weekly basis
  • Acquired in-depth knowledge of hardware components and functionalities, encompassing boards, memory modules, and ports
  • Performed assembling and disassembling of electronics
  • Contributed to optimal functionality and customer satisfaction by repairing various electronic devices, spanning both contemporary and legacy technologies
  • Increased device lifespan by upgrading legacy devices to align with current operational standards

Website/Database Administrator

KCC Economics and Business Club
Honolulu
  • Analyzed and developed technical and functional specifications for databases.
  • Analyzed system logs regularly to identify any potential problems or suspicious activities.
  • Monitored database performance and implemented changes to improve response times.

Warehouse Manager

Midwood Distributors
New Brunswick
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Operated forklifts to fill or empty overhead spaces.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.

Warehouse Manager

Tillotson Healthcare
Wood-Ridge
  • Operated forklifts to fill or empty overhead spaces.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.

Education

Associate of Science - Information Technology, Information Security Assurance

Kapiolani Community College
Honolulu, HI
02.2017

Skills

  • Technical Support
  • Network Configuration
  • System Administration
  • Customer Service & Satisfaction
  • User Training
  • Ticketing Systems
  • Software Installation
  • Hardware Maintenance
  • Remote Assistance
  • Cross-functional Collaboration
  • ConnectWise ticketing system
  • Webroot
  • Sentinel One
  • Zendesk
  • Windows
  • Linux
  • DOS
  • Clonezilla PXE-server

Languages

Spanish
Native/ Bilingual

Timeline

Customer Support Specialist

Finfit
10.2024 - Current

Field Technician/Helpdesk Level 1

Optinet Hawaii, LLC
06.2022 - 07.2023

Computer Technician

Hawaiian Hope (Non-profit)
06.2021 - 06.2022

EDI Manager

Midwood Distributors
06.2013 - 02.2023

Website/Database Administrator

KCC Economics and Business Club

Warehouse Manager

Midwood Distributors

Warehouse Manager

Tillotson Healthcare

Associate of Science - Information Technology, Information Security Assurance

Kapiolani Community College

Similar Profiles

CREATE PROFILE
Daniel Montoya