Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Daniel Montoya

Tyler,Tx

Summary

Experienced sales associate offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.

Overview

6
6
years of professional experience

Work History

Sales Agent

Optimum
03.2024 - Current
  • Developed and maintained client relationships to enhance customer loyalty and retention.
  • Conducted market research to identify new sales opportunities and customer needs.
  • Collaborated with cross-functional teams to implement targeted marketing strategies.
  • Utilized CRM software to track sales performance and manage client interactions effectively.
  • Led training sessions for junior sales agents on product knowledge and sales techniques.
  • Mentored team members, fostering a collaborative environment focused on achieving sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Enhanced product knowledge through continuous training and professional development opportunities.

Team Captain

FedEx
04.2021 - Current
  • Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
  • Managed 70 to 100 accounts per day.
  • Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Service Representative

Aramark
06.2019 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responsible for 30 to 40 calls per hour.
  • Increased sales by 16% based upon maintaining quota requirements.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Scheduled appointment to resolve more complex issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Certification in EMS and Firefighting School -

Tyler Junior College
Tyler, TX
2015

High School Diploma -

John Tyler High School
Tyler, TX
2013

Skills

  • High Impact Proposal Presentations
  • Promote Products
  • Continuous Professional Improvement
  • Account Development
  • Staff Training
  • Contract Negotiation
  • Outreach Initiatives
  • Expense Control
  • Critical Thinking
  • Lead Generation
  • Sales and Promotions
  • Client Relationship Management

References

  • Ashley Rayford | Optimum Sales Supervisor | (903) 714-7036
  • Michael Lewis | Optimum Sales Manager | (903) 590-7494

Timeline

Sales Agent

Optimum
03.2024 - Current

Team Captain

FedEx
04.2021 - Current

Service Representative

Aramark
06.2019 - 04.2021

Certification in EMS and Firefighting School -

Tyler Junior College

High School Diploma -

John Tyler High School

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