Daniel Moore
Sterling Heights,MI
Summary
- 12+ years of experience successfully addressing customer requests and concerns. Expert at providing relevant information and explain options to successfully resolve issues in easy to understand language.
- Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
- Enthusiastic student committed to learning, developing skills in Computer Information Systems. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
6
6
years of professional experience
Work History
Cashier/Shift Manager
Kimchi Box
10.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Directed and mentored employees to maximize team performance.
Cellarman
Rochester Mills Production (Closed)
04.2023 - 08.2023
- Assist brewers with the beer brewing process from grain to finished product
- Prepared beer for distribution by adding flavorings, hops, and CO2
- Maintained a clean and organized cellar environment, ensuring optimal conditions for beer storage and fermentation.
- Ensured accurate inventory management by regularly updating brewery supplies.
- Collaborated with brewers to develop innovative new beer lines.
- Operated forklifts, pallet jacks, and other necessary equipment to transport barrels and materials within the warehouse.
Account Manager
Premium of Michigan (Reyes)
03.2022 - 03.2023
- Recorded accurate inventory and product sales in Salesforce database.
- Operated and applied a variety of CRM software daily to the accounts
- Attained the 7-Eleven Sales Champion for the company, pioneering sale growth of Molson Coors in 7-Elevens
- Promote brands and new items through stores by smart usage of POS and strategic ordering.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Fulfillment Expert
Target
04.2020 - 03.2022
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Utilized advanced shipping software platforms proficiently, expediting order processing times through digital efficiencies.
- Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment. H
- Trained and mentored new employees on company standards and tasks to ensure seamless transition.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Manager
Blue Tractor Brewery
10.2018 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules, and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Education
Associate of Applied Science - Business System Analysis
Oakland Community College
Auburn Hills, MI12.2025
Bachelor of Applied Arts - Small Business Management
Central Michigan University
Mt. Pleasant, MI05.2016
Skills
- Customer Service
- Hard Worker, reliable and punctual
- Written and verbal communication
- Complex Problem-Solving
- Project Management
- CRM software proficiency
- MS Office
- Team Collaboration and Leadership
- SQL and Python
- Attention to Detail
- Multitasking
- Quick Learner
Websites
Timeline
Cashier/Shift Manager
Kimchi Box
10.2023 - Current
Cellarman
Rochester Mills Production (Closed)
04.2023 - 08.2023
Account Manager
Premium of Michigan (Reyes)
03.2022 - 03.2023
Fulfillment Expert
Target
04.2020 - 03.2022
Manager
Blue Tractor Brewery
10.2018 - 10.2019
Associate of Applied Science - Business System Analysis
Oakland Community College
Bachelor of Applied Arts - Small Business Management
Central Michigan University