Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Moore

Haymarket,VA

Summary

Accomplished Director of Information Technology at Northwest Biotherapeutics, adept in IT Infrastructure Management and fostering team skill development. Spearheaded cloud migration and advanced analytics adoption, significantly enhancing operational efficiency and competitive edge. Excelled in IT budget optimization and cross-functional collaboration, demonstrating strong project management and leadership skills.


Have worked with multiple platforms with multiple systems. Versed with IT budgeting and management. Works great with others with a mentality of teamwork and fostering development in the IT field.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Information Technology

Northwest Biotherapeutics
06.2020 - Current
  • Championed best practices in information management while maintaining a focus on continuous improvement to drive operational excellence throughout the organization.
  • Spearheaded the adoption of advanced analytics tools within the organization, enabling data-driven decision making and increased competitive advantage.
  • Promoted employee skill development by creating targeted training programs that addressed both current needs and future technology trends within the industry.
  • Documented and analyzed processes and procedures and adhered to regulatory guidance.
  • Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
  • Established performance metrics for the IT department to monitor progress against objectives, enabling continuous improvement initiatives.
  • Led the migration of legacy systems to cloud-based infrastructure, resulting in increased scalability and ease of access for remote employees.
  • Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.

On-site IT Support Manager

BDO USA, LLP
11.2012 - 07.2020
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.

Service Desk Technician Level 3

Argy, Wiltse & Robinson
05.2011 - 11.2012
  • Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
  • Developed knowledge base articles for common issues, enabling faster resolutions for endusers.
  • Created comprehensive documentation of processes and procedures to aid in training new technicians.
  • Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
  • Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Participated in cross-functional teams to support IT projects, contributing technical expertise as needed.
  • Reduced downtime by proactively identifying and resolving technical problems.
  • Installed and configured operating systems and applications.
  • Used ticketing systems to manage and process support actions and requests.
  • Tested new software and hardware prior to deployment.
  • Generated reports to track performance and analyze trends.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.

Helpdesk Support Technician

Catapult Technology
07.2007 - 04.2011
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Enhanced customer satisfaction by providing timely and accurate technical support for hardware and software issues.
  • Supported the onboarding of new employees by setting up workstations and providing training on internal systems, ensuring a smooth transition into the organization.
  • Implemented automated monitoring tools to proactively detect potential network issues before they escalated into larger problems.
  • Delivered training sessions on new software applications and IT best practices, improving employee proficiency and reducing support requests.

Education

Associate of Science - Information Technology

Northern Virginia Community College
Sterling, VA

Skills

  • Technical Support Management
  • IT Infrastructure Management
  • IT Asset Management
  • IT Compliance
  • IT Budgeting
  • Project Management
  • IT Governance
  • Data Analytics

Certification

  • Microsoft Certified Professional. Microsoft 07/2007
  • Microsoft Certified Technician. Microsoft 07/2007
  • Microsoft Certified Solutions Associate. Microsoft 04/2012
  • Microsoft Certified IT Professional. Microsoft 04/2012
  • Google Project Management Certificate. Coursera 07/2023
  • ITIL Foundation Certification - AXELOS Global Best Practice.

Timeline

Director of Information Technology

Northwest Biotherapeutics
06.2020 - Current

On-site IT Support Manager

BDO USA, LLP
11.2012 - 07.2020

Service Desk Technician Level 3

Argy, Wiltse & Robinson
05.2011 - 11.2012

Helpdesk Support Technician

Catapult Technology
07.2007 - 04.2011

Associate of Science - Information Technology

Northern Virginia Community College

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Daniel Moore