Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Moore

Pembroke,MA

Summary

Hard working and efficient server. Used to high volume service and large tables sections. Putting importance on maintaining a happy customer no matter how tedious or demanding. Always putting service to the customer first.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

First Watch
01.2025 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Effectively followed policy in terms of greeting tables and taking orders as soon as possible
  • Made all my own drinks as well as other servers drinks
  • Demonstrated proper use of P.O.S systems
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

West End Grill
08.2023 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Barback

West End Grill
08.2022 - 10.2024
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Replaced empty kegs and soda syrups.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Delivered food to customers at bar and tables.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Streamlined communication, acted as liaison between bar and kitchen staff to ensure timely order fulfillment.
  • Prepared all plates to Restaurant standards
  • Ran all food in a timely manner and communicated with Kitchen staff to ensure all orders came out how they should

Education

High School Diploma -

Pembroke Highschool
Pembroke, MA

History

Bridgewater State University
Bridgewater, MA
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • High volume dining
  • Service prioritization
  • Order accuracy
  • Table bussing
  • Suggestive selling
  • Point of sale operation

Certification

T.I.P.S Certification

Timeline

Server

First Watch
01.2025 - Current

Server

West End Grill
08.2023 - 10.2024

Barback

West End Grill
08.2022 - 10.2024

High School Diploma -

Pembroke Highschool

History

Bridgewater State University

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Daniel Moore