Daniel Morales
Fresno
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Lead
Apple, Inc.
Fresno
06.2021 - Current
- Energize, inform, and align store employees around store performance goals and communications.
- Collaborates with leadership daily to influence and mentor employees to see improved performance with use of operational tools.
- Responsible for quarter over quarter improvement of customer satisfaction surveys by deep diving customer comments and providing employees with mentorship and necessary feedback.
- Participated and coordinate conversations with fellow leads to ensure cross-functional support through all areas of store.
- Recommends changes to daily staffing and scheduling to the store leadership teams that allowed the store in decrease wait times for the overall customer experience.
- Leveraging approachability through daily connections with employees to help support overall store engagement and wellness.
- Address the operational needs of the store, including opening/closing procedures, cash management, overrides, visual standards, urgent maintenance issues, and Loss Prevention partnership.
- Fulfill the responsibilities of the support role in alignment with Apple's policies and procedures.
Shift Supervisor
Starbucks Coffee Company
Fresno
10.2017 - 09.2021
- Lead the team in day to day routines while creating a welcoming environment for all partners and customers.
- Coaching for performance and positively motivated the store to create the stores highest customer ratings.
- Connecting with the team and customers to gain insights on business need including but not limited to staffing, availability of product and overall functionality of the store.
Education
Some College (No Degree) - Music Education
California State University Fresno
Fresno, CASkills
- Mentorship
- Customer Experience Optimization
- Operational Workflows
- Situational Adaptability
- Interpersonal Skills
- Leadership
- Group Dynamics Analysis
Timeline
Lead
Apple, Inc.
06.2021 - Current
Shift Supervisor
Starbucks Coffee Company
10.2017 - 09.2021
Some College (No Degree) - Music Education
California State University Fresno