Daniel Moreno Alegria
Tucson,AZ
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Responsible server with 7 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Casino Del Sol Resort
Tucson , AZ
2016.06 - 2021.04
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Resolved customer complaints in a polite manner according to company policy.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Customer Service, IRD, Server, Bartender
JW Marriott
Tucson , AZ
2010.04 - 2016.04
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Academia Nosotros
Tucson, AZ2007-05
Skills
- Menu Presentation
- Menu Memorization
- Menu Suggestions
- Menu And Service Offerings
- Restaurant Policies And Procedures
- Food Inspections
- Dining Room Cleaning
- Effective Customer Upselling
- Food Safety Compliance
- Restaurant Operations
- Cashier Support
- Floor Cleaning
- Dining Room Maintenance
- Customer Relationship Building
- Customer Assistance
- Kitchen Staff Coordination
- Dining Customer Service
- Cashiering
- Check Payment Processing
- Meal Service Set Up
- Foodservice
- Timely Food Delivery
- Safe Food Handling Procedures
- Passion For Customer Satisfaction
- Customer Service Understanding
- Safety And Sanitation Regulations
- Full Service Restaurant Background
- Table Preparation
Timeline
Restaurant Waiter
Casino Del Sol Resort
2016.06 - 2021.04
Customer Service, IRD, Server, Bartender
JW Marriott
2010.04 - 2016.04
High School Diploma -
Academia Nosotros
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