Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Moretto

Westland,MI

Summary

Personable and dedicated professional with extensive experience in the sales and marketing industry. Solid team player with an upbeat, positive attitude. Excels at establishing rapport with clients and motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Known for great organizational skills as a detailed client service associate. Gifted at working with all types of customers. Currently seeking a new role where hard work and dedication will be highly valued. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Independent decision-making skills and sound judgment positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations aptitude, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Sales Associate

Ashley Furniture Homestore
02.2024 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Assistant Store Manager

Pep Boys
06.2023 - 01.2024
  • Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Established culture of continuous improvement within service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for repair facility.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within service department.
  • Improved efficiency within service department through introduction of digital maintenance tracking systems and reporting tools.
  • Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in ever-changing industry.
  • Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
  • Managed team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.

Service Manager

Tire Kingdom
09.2022 - 05.2023
  • Mentored junior technicians, fostering positive team dynamic that encouraged knowledge sharing and skill development.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in service department.
  • Resolved customer complaints in professional and timely manner.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
  • Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.

Service Advisor

Dodge Chrysler Jeep Ram
02.2022 - 09.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for dealership.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within service department.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.

Insurance Advocate / Customer Eligibility Special

GoHealthInsurance
12.2019 - 02.2022
  • Acted as liaison between clients and insurance carriers during claim disputes, advocating for fair resolutions in timely manner.
  • Improved customer satisfaction by promptly addressing insurance inquiries and resolving issues.
  • Proactively identified potential issues with client policies, offering solutions to avoid future complications.
  • Assisted in training new employees, sharing expertise in insurance advocacy and boosting team performance levels.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Resolved discrepancies with client applications to verify eligibility.
  • Communicated with people from various cultures and backgrounds on application process.
  • Established databases to track, analyze and automate eligibility application processes.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.

Production Associate

Balance Technology. Inc
02.2018 - 11.2019
  • Developed strong relationships with colleagues and supervisors through open communication channels and consistently demonstrating positive attitude.
  • Consistently maintained clean workstation, contributing to organized working environment that facilitated maximum productivity among team members.
  • Constrained in multiple production areas, becoming versatile team member capable of filling in for others during absences or peak periods.
  • Enhanced production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Kept detailed records of completed tasks, providing valuable data for management''s analysis of performance metrics.
  • Performed timely quality control checks on finished products to maintain high level of customer satisfaction.
  • Demonstrated flexibility by working additional hours or shifts as needed to meet increased demand or tight deadlines.
  • Adapted quickly to new technologies introduced into production process, maintaining productivity despite changes in workflows or techniques.
  • Participated actively in team meetings, sharing insights from daily operations that informed decision-making at higher levels within organization.
  • Collaborated effectively with team members, successfully meeting daily production quotas and maintaining positive work environment.
  • Completed assembly tasks accurately and efficiently, achieving consistent high-quality output while minimizing errors.
  • Contributed to continuous improvement initiatives by offering suggestions for process improvements based on observation and experience.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Participated in training sessions to enhance skills and knowledge.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.

Shift Manager

CVS
10.2015 - 02.2018
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
  • Promoted positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

High School Diploma -

Whitmore Lake
Whitmore Lake, MI
05-2014

Some College (No Degree) - BUSINESS MANAGEMENT / MECHANICAL ENGINEERING

Washtenaw Community College (WCC)
Ann Arbor, MI

Skills

  • Computer skills
  • Typing skills
  • Quickbooks Online
  • Business Development
  • Python programming
  • HTML
  • SQL
  • R
  • Office
  • Retail Management
  • Data analytics
  • Order Supplies
  • Sales Activities
  • Advertising Techniques
  • Business Management Principles
  • Staff Management
  • Office Administration
  • Information Confidentiality
  • Customer Relationship Management
  • Manage Inventory
  • Employee supervision

Accomplishments

    Options Trader

    Business owner

    Google Data Analytics Certificate

    Python

    HTML

    C++

    JavaScript

    R

    Git

Timeline

Sales Associate

Ashley Furniture Homestore
02.2024 - Current

Assistant Store Manager

Pep Boys
06.2023 - 01.2024

Service Manager

Tire Kingdom
09.2022 - 05.2023

Service Advisor

Dodge Chrysler Jeep Ram
02.2022 - 09.2022

Insurance Advocate / Customer Eligibility Special

GoHealthInsurance
12.2019 - 02.2022

Production Associate

Balance Technology. Inc
02.2018 - 11.2019

Shift Manager

CVS
10.2015 - 02.2018

High School Diploma -

Whitmore Lake

Some College (No Degree) - BUSINESS MANAGEMENT / MECHANICAL ENGINEERING

Washtenaw Community College (WCC)

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Daniel Moretto