Daniel Mortensen
Lorena,TX
Summary
Dynamic and results-driven Regional Manager with extensive experience overseeing portfolios of high-performing student housing communities totaling over 4,000 beds across multiple Class A markets. Proven track record in leading and mentoring Community Managers, optimizing operational and financial performance, and maintaining compliance with corporate standards and regulatory requirements. Adept at driving occupancy, revenue growth, and resident satisfaction while managing budgets, capital expenditures, and vendor relationships. Recognized for strategic market engagement, operational excellence, and a hands-on leadership approach that fosters team development and accountability. Accomplished property management professional with strong capabilities in lease negotiation and financial oversight. Successfully implemented strategies that improved occupancy rates and tenant retention, ensuring compliance with organizational policies while maintaining service excellence.
Overview
12
12
years of professional experience
Work History
Regional Property Manager
Mapletree Investments
Dallas, TX
01.2022 - Current
- Manage full lifecycle of vendor contracts, including negotiation, execution, and performance oversight
- Analyze and interpret monthly financial and operational reports to drive informed decision-making
- Monitor common area maintenance activities and verify accurate billing processes
- Ensure adherence to organizational policies, procedures, and proper documentation standards
- Collaborate with various teams to enhance property operations and management
- Supervise and provide guidance to third-party management personnel to ensure service excellence
- Oversaw property operations for diverse real estate portfolio across multiple regions.
- Managed tenant relations, addressing concerns and facilitating communication effectively.
- Coordinated maintenance schedules, ensuring timely repairs and service delivery.
- Implemented leasing strategies to optimize occupancy rates and tenant retention.
- Trained and mentored property management staff to enhance team performance.
- Developed annual budgets, monitoring expenses to align with financial goals.
- Analyzed market trends to inform investment decisions and property enhancements.
- Collaborated with cross-functional teams to streamline operational processes across properties.
- Ensured that all legal requirements pertaining to property management were up-to-date and followed.
- Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
- Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
- Assisted with training new employees on proper procedures for handling tenant issues or complaints.
- Developed and implemented marketing plans to cater to needs of community.
- Monitored monthly property budget to review purchases and control costs.
General Manager
Asset Campus Housing, The View on 10th
Waco, TX
01.2016 - 01.2022
- Managed day-to-day operations of a 718-bed mid-rise student housing property
- Oversaw financial performance, including expense management and revenue optimization
- Served as primary liaison with city officials and community stakeholders to enhance resident experience
- Led and mentored office and maintenance teams, including hiring, training, and conducting performance evaluations
- Ensured property upkeep through proactive maintenance and strong vendor relationship management
- Oversaw daily operations and ensured smooth facility management.
- Managed team performance and fostered a positive work environment.
- Developed and implemented strategic initiatives for property improvement.
- Coordinated resident services and addressed community needs effectively.
- Conducted regular inspections to maintain property standards and safety.
- Trained staff on operational procedures and customer service excellence.
- Collaborated with vendors to secure services and negotiate contracts.
- Monitored financial performance and prepared budget reports regularly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Driver License Specialist
Department of Public Safety
Waco, Texas
01.2014 - 12.2016
- Operated vehicles safely within city limits and various road conditions.
- Conducted routine vehicle inspections and maintained cleanliness standards.
- Collaborated with team members to enhance operational efficiency during shifts.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Science - Aviation (Minor in Business)
Texas A&M University
Killeen, TXAssociate of Applied Science - Aviation
Texas State Technical College
Waco, TXSkills
- Vendor management
- Financial analysis
- Lease negotiation
- Property maintenance
- Budget development
- Customer relationship management
- Contract negotiation
Key Attributes And Career Highlights
- Maintained delinquency rates below 1% monthly, supporting a gross potential of over $475,000
- Drove occupancy growth and resident satisfaction, achieving 100% leased status for five consecutive years
Profile Of Qualifications
Dynamic and results-driven Regional Manager with extensive experience overseeing portfolios of high-performing student housing communities totaling over 4,000 beds across multiple Class A markets. Proven track record in leading and mentoring Community Managers, optimizing operational and financial performance, and maintaining compliance with corporate standards and regulatory requirements. Adept at driving occupancy, revenue growth, and resident satisfaction while managing budgets, capital expenditures, and vendor relationships. Recognized for strategic market engagement, operational excellence, and a hands-on leadership approach that fosters team development and accountability.
Timeline
Regional Property Manager
Mapletree Investments
01.2022 - Current
General Manager
Asset Campus Housing, The View on 10th
01.2016 - 01.2022
Driver License Specialist
Department of Public Safety
01.2014 - 12.2016
Bachelor of Science - Aviation (Minor in Business)
Texas A&M University
Associate of Applied Science - Aviation
Texas State Technical College