Daniel Morton
Lexington,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Machine Operator
BMK Americas LLC (Bought Shaw Industries) Human Resources
Lexington, NC
02.2024 - Current
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
Material Handler
Matcor Metal Fabrication
Lexington, NC
03.2023 - 02.2024
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
Electroplater
TE Conectivity
Greensboro, NC
01.2022 - 02.2023
- Operated electroplating equipment to apply metal coatings to products.
- Maintained records of plating solutions and their chemical compositions.
- Tested product samples for adherence to quality standards.
Warehouse Material Handler
Jowat adhesive
High Point, NC
05.2014 - 03.2019
- Received and processed incoming materials, supplies, equipment, and merchandise.
- Organized warehouse inventory to ensure items were in the correct location and easily accessible.
- Loaded and unloaded shipments from delivery trucks with a pallet jack or forklift.
Customer Service Representative
Progressive
Cleveland, OH
10.2007 - 05.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Arts - Art Education
Willoughby-Eastlake Technical Center
Willoughby, OH05-2002
High School Diploma -
South High School
Willoughby, OH05-2002
Skills
- Materials Management
- Equipment Inspection
- Regulatory Compliance
- Automated Assembly
- Efficient time management
- High volume calls
- Customer Service
Timeline
Machine Operator
BMK Americas LLC (Bought Shaw Industries) Human Resources
02.2024 - Current
Material Handler
Matcor Metal Fabrication
03.2023 - 02.2024
Electroplater
TE Conectivity
01.2022 - 02.2023
Warehouse Material Handler
Jowat adhesive
05.2014 - 03.2019
Customer Service Representative
Progressive
10.2007 - 05.2008
Associate of Arts - Art Education
Willoughby-Eastlake Technical Center
High School Diploma -
South High School
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