Daniel Moss
Summary
Safety-minded Maintenance Worker tasked with troubleshooting, general plumbing, and minor electrical work and building. Willing to assist team members in completing assigned tasks moving heavy furniture and repairing roofs and ceilings removing trash and recyclables and conducting restroom repairs Team player with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
4
4
years of professional experience
Work History
Security Officer
Securitas Security Services USA
05.2023 - 08.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Customer Service Representative
Wipro Infotech
03.2021 - 10.2021
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
IT Help Desk Technician
Alorica
06.2019 - 10.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
Education
GED -
Jefferson Area Sr High School
Jefferson, OH05.1996
Skills
- Attention to Detail
- Flexible and Adaptable
- Time Management
- Clear Communication
- Repair and Maintenance
- Critical Thinking
- Verbal and Written Communication
- Physical Strength and Stamina
- Decision Making
- Troubleshooting and Diagnostics
- Problem Detection and Resolution
- Relationship Building
- Preventative Maintenance
- Task Concentration
- Repair Work Planning
- Equipment and System Inspection
- Heavy Object Lifting
- Basic Mathematics
- Safety Management
- Accident and Injury Prevention
- Record Keeping
- Light Carpentry
- Equipment Maintenance
- Emergency Repairs
- Groundskeeping
- Facility Access Control
- Building Inspection
- Equipment Repair
- Preventive Maintenance
- Problem-Solving
- Customer Service
- Plumbing Repairs
- Maintenance
- Cleaning and Sanitizing
- Building Maintenance
- Emergency Response
- Team Collaboration
Timeline
Security Officer
Securitas Security Services USA
05.2023 - 08.2023
Customer Service Representative
Wipro Infotech
03.2021 - 10.2021
IT Help Desk Technician
Alorica
06.2019 - 10.2020
GED -
Jefferson Area Sr High School
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