Daniel Mudoola
Dracut,Massachusetts
Overview
25
25
years of professional experience
Work History
CNA Residents Care Associate
Benchmark Senior Living
Lincoln, MA
08.2019 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Research Assistanst Team Lead
Ministry of Health
08.2017 - 09.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Monitored team progress and enforced deadlines.
- Reviewed completed work to verify consistency, quality and conformance.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
Service Centers Operations Manager
Mobile Telecommunications Network Uganda
09.2008 - 12.2012
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Engaged with existing and potential clients to gain insight into needs.
- Hired and onboarded team members to meet immediate and expected demand.
- Published customer satisfaction results from feedback forms and correspondence.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Retail Financial Control Supervisor
Mobile Telecommunications Networks Uganda
12.2003 - 08.2007
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
Stock Controller
Mobile Telecommunications Network
10.1998 - 11.2003
- Managed the accurate ordering, receiving and issuing of stock items.
- Monitored stock levels to ensure adequate supply for production needs.
- Maintained inventory records and updated them regularly in the company's database.
- Performed regular cycle counts to verify actual stock against system records.
Education
BBA - Marketing
Makerere University
Uganda 10-2004
MBA - Project Management
Makerere University
UgandaSome College (No Degree) -
Makerere University Business School
UgandaSkills
- Compassionate Communication
- Complex Problem-Solving
- Toileting assistance
- Vital signs monitoring
- Patient Relations
- Maintaining confidentiality
- Compassion and Empathy
- Patient Care
- Care plan implementation
- Infection control procedures
- Mobility Assistance
- Quick problem solver
Affiliations
- A well-rounded individual with good communications skills ,flexible and a fast learner. I am time driven and i work with minimum supervision .
- I have always excelled at work and i have been recognized not only by my employers but also customers and families
Languages
English
Professional
Timeline
CNA Residents Care Associate
Benchmark Senior Living
08.2019 - Current
Research Assistanst Team Lead
Ministry of Health
08.2017 - 09.2018
Service Centers Operations Manager
Mobile Telecommunications Network Uganda
09.2008 - 12.2012
Retail Financial Control Supervisor
Mobile Telecommunications Networks Uganda
12.2003 - 08.2007
Stock Controller
Mobile Telecommunications Network
10.1998 - 11.2003
BBA - Marketing
Makerere University
MBA - Project Management
Makerere University
Some College (No Degree) -
Makerere University Business School