Daniel Muller
Surprise,AZ
Summary
Dynamic customer service professional with a proven track record at Liberty Mutual Insurance, excelling in active listening and critical thinking. Recognized for enhancing customer loyalty through empathetic conflict resolution and personalized solutions, while maintaining meticulous data entry standards. Committed to driving satisfaction and fostering strong client relationships.
Overview
32
32
years of professional experience
Work History
Customer Service Representative Rentention
Liberty Mutual Insurance
02.2014 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive outcomes.
Initial Loss Reporting Associate
State Farm Insurance
01.2013 - 01.2014
- Actively participated in team meetings and offered constructive feedback on ways to improve overall performance as an Initial Loss Reporting Associate.
- Aided in maintaining low error rates on processed claims by consistently adhering to established protocols for case documentation and categorization.
- Identified opportunities for streamlining workflows within the department, leading to increased efficiency in claims processing.
- Strengthened relationships with policyholders by demonstrating empathy and understanding during difficult situations arising from losses or damages.
- Maintained current knowledge of industry trends and best practices in order to provide informed recommendations on process improvements.
- Collaborated closely with claims adjusters to ensure accurate case assignment according to policyholder needs and coverage parameters.
- Assisted with training new hires on proper procedures for initial loss reporting, fostering a knowledgeable and cohesive team environment.
- Demonstrated strong attention to detail when gathering necessary documentation from policyholders to substantiate reported losses or damages.
- Improved overall customer satisfaction by addressing concerns promptly and professionally during the initial loss reporting process.
- Contributed to cost reduction initiatives by identifying areas of improvement within the initial loss reporting process and implementing appropriate solutions.
Solar Installation Foreman
Hartman Air
02.2010 - 06.2012
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Developed cost-effective strategies to optimize budgets while maintaining quality installations.
- Evaluated team performance regularly; provided constructive feedback aimed at improving skills within the workforce.
- Managed teams of installers for optimal productivity and streamlined workflows.
Customer Service Representative
Genesis Maintenance
03.2006 - 12.2010
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Representative
Champion Turf
10.1993 - 02.2005
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Brick Memorial High School
Brick, NJ06.1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative Rentention
Liberty Mutual Insurance
02.2014 - 06.2025
Initial Loss Reporting Associate
State Farm Insurance
01.2013 - 01.2014
Solar Installation Foreman
Hartman Air
02.2010 - 06.2012
Customer Service Representative
Genesis Maintenance
03.2006 - 12.2010
Sales Representative
Champion Turf
10.1993 - 02.2005
Brick Memorial High School
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