Daniel Mullin
Oak Ridge,North Carolina
Summary
Encouraging manager of positive affirmations when in the workplace and an understanding supervisor. High level of customer service and support, willing to do what it takes to meet customer expectations as well as upper-management expectations. High level of problem solving skills through nearly two decades of programming practice and application. Very good with technology and computers, including fast learning for software, hardware, and high rate of typing. Focused on increasing team performance by leveling with associates and understanding them on a personal level.
Overview
7
7
years of professional experience
Work History
Customer Service Leader / Closing Supervisor
Food Lion On Fleming (0682)
02.2023 - Current
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored front areas so that questions could be promptly addressed.
- Performed money orders and Western Union transactions.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
Cash Office Clerk / Closing Supervisor
Lowes Foods On Oak Ridge Rd (203)
02.2022 - 01.2023
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Input financial data and produced reports using [Software].
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supervised an evening crew on a daily basis for the sake of quality assurance and preparing the store for the following work hours.
- Reconciled an ITVM lottery machine and handled the paperwork involved with submitting deposits to TRUIST.
Grocery Stocker
Walmart
06.2016 - 11.2016
- Processed and packaged stock items for customer purchases.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
Bachelors - Computer Science
12.2023
Applies problem solving skills to complex problems in the field of Computer Science, including:
- Software Development
- Customer Service
- ER/ERR Models
- Database systems including SQL
- Lead developer in UNCG Nav class project which applied GML to create a working prototype for a Navaigation Software which would allow new and existing students on campus to locate and navigate to their classes with a schedule in mind.
Associate of Arts - Computer Science
05.2019
High School Diploma -
06.2013
Skills
Customer Service
- Goal Attainment
- Meeting Revenue Quotas and Projections
- Route Dispatch
- Interpersonal Communications
- Guest Experiences
- Retail Store Support
- Calm and Professional Under Pressure
- Customer Care
- Client Rapport-Building
Computer Science
- Customer Inquiries
- Client Service Optimization
- Hardware Components
- Software Support
- Troubleshooting Network Issues
- Customer Satisfaction
- Software Deployment
- Issue and Resolution Tracking
Accomplishments
Musical Accomplishments
- Learned multiple instruments:
- Violin / Orchestra
- Acoustic Guitar / School Band
- Silver Certificate for most excellent Guitar performance in Highschool
- Electric Guitar / Local Band
- Vocals / Backup
Computer Science Accomplishments
- Development / Design of dozens of projects:
- Games (personal projects)
- Mhyrr (GML)
An MMORPG project prototype which includes personalized netcode and server code.
- Realm of Mhyrr (DS) (1st Place Summer 2013 M'Rills Contest)
An original and fully fledged MMORPG and my first large project. Includes dozens of hours of content, hundreds of hours of development and beta testing, and nearly 20,000 lines of code.
- PokeLegend (DS)
A large fan project developed by me and tested by my friends. Includes an extensive gameplay system centered around the popular media Pokemon.
- The Slender (DS) (1st Place Autumn 2013 Wolfhowl Contest MASTERS)
A horror-style contest entry I created in honor of the popular videogame "Slender".
- Cold Rain (DS) (2nd Place Autumn 2017 Wolfhowl Contest MASTERS)
An original horror-style game in which the player explores a haunted mansion and solves various puzzles as they escape.
- Island in the Sky (DS) (2nd Place Spring 2015 Jujinka's Festival MASTERS)
A single player RPG with an extensive and creative user interface for the sake of creating a unique gameplay experience.
- Bomberfurre X (DS)
A multiplayer online fan version of the popular series "Bomberman".
- Evil Mansion (DS)
My first project created as a horror-style mansion escape adventure.
- Carver Estate (DS)
Another extension of my horror-style mansion series.
- Dance Dance Revolution (DS)
A small project in which I recreated the gameplay of Dance Dance Revolution using the arrowkeys and developed for a friend's project.
- Harvest Moon (DS)
A project in which I worked with a team to create a fan version of the popular farming simulation game, "Harvest Moon".
- Allegria HD (DS)
An HD version of the original Allegria Map in which I tested my environment design skills with a set of high quality assets.
- Discord MMORPG (Python)
My first project in Python where I created a text-based MMORPG for the popular gaming platform "Discord" in which the users can interact with a digital world and other users which is presented to them in a text format.
- Applications
- Suicide Prevention App (Python) (Paid commission for a Discord Bot development)
- UNCG Nav (GML) (Scored 100 out of 100 in CSC 340 Software Engineering)
- Food Preservation Application (CSC 442-01 Project Prototype)
- Programming Languages
- Dragonspeak (DS) = Mastered
- Python = Advanced
- Game Maker Language (GML) = Mastered
- Java = Learned for UNCG
- C++ = Learned for UNCG
- C = Learned for UNCG
- C# = Learned for UNCG
- SQL = Learned for UNCG
- Javascript = Picked up in free time
- HTML = Took online classes for in free time
- CSS = Took online classes for in free time
Hobbies
My hobbies include development on personal projects such as games and other software. I've been working for nearly two decades on various projects and submitting them to contests, which earned me high placements in many of them. Over the years I've been branching out to different programming languages such as Python and GML, which have quickly become my favorites. I have been considering moving into mobile development as well, as it seems like it's not outside my range of capability to export my projects onto a mobile platform such as IOS or Android. I also play guitar and sing in my free time, as well as take care of my two cats at home.
Timeline
Customer Service Leader / Closing Supervisor - Food Lion On Fleming (0682)
02.2023 - Current
Cash Office Clerk / Closing Supervisor - Lowes Foods On Oak Ridge Rd (203)
02.2022 - 01.2023
Grocery Stocker - Walmart
06.2016 - 11.2016
University of North Carolina, Greensboro - Bachelors, Computer Science
Guilford Technical Community College - Associate of Arts, Computer Science
Bishop McGuiness Catholic Highschool - High School Diploma,
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