Daniel Muniz Munoz
Hamilton,OH
Summary
Dedicated customer service representative that after excelling in one role is still left with intuition to reach for more knowledge so that it can be shared with anyone and better myself as well as others. Record of performance meeting organizational objectives, excellent speaking skills, working well with others in both support and supervisory staff roles.
Overview
8
8
years of professional experience
Work History
CSR1/Back Up Admin
AES Ohio
03.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Educated and evaluated and support staff regarding care quality management regulations and standards of call handling.
- My responsibilities as a CSR1 are to first and foremost assist the customer as best as I can and to offer any info that can teach/assist our customers as much as possible. They do include taking calls and speaking to customers on a daily basis in regards to their electric home service with us. Contents of calls can vary from normal bill questions and can reach up to a transfer or creation of service. Apart from that role I have had others within this company such as a back up commercial agent which is the same call-in process as CSR1 although with business accounts rather than residential. My third position that I currently hold with CSR1 is an admin backup. I take this position as one of my achievements within this company since its duty is to steer agents in the correct call path as well as to assist agents in how to assist our customer in times where they may reach difficult situations or when the next step is not clear to them.
Carpenter
T Square Wall Systems
09.2019 - 09.2020
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, Hanging drywall, and Finishing work.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned and executed work with proper tools and materials to maximize productivity.
Carpenter
Dayton Walls And Ceilings
01.2018 - 08.2020
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity. P.S this was the exact same position as in T Square.
CSR/Sales Associate
Boost Mobile
11.2015 - 11.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Increased revenue with strategic upselling of products and services to existing customers.
Education
High School Diploma -
Hamilton High School
Hamilton, OH03.2017
Skills
- Client Satisfaction
- Performance Feedback
- Workflow Processes
- Client Interactions
- Compassionate Care
- Fluent In Spanish: verbal/written
Languages
Spanish
Native or Bilingual
Timeline
CSR1/Back Up Admin
AES Ohio
03.2021 - Current
Carpenter
T Square Wall Systems
09.2019 - 09.2020
Carpenter
Dayton Walls And Ceilings
01.2018 - 08.2020
CSR/Sales Associate
Boost Mobile
11.2015 - 11.2018
High School Diploma -
Hamilton High School
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