Daniel Munoz
Tucson,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Family Dollar
Tucson, AZ
11.2023 - 08.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Store Lead
Goodwill of Southern Arizona
Tucson, AZ
09.2018 - 04.2023
- Supervised team members on their assigned tasks throughout the day.
- Served as a role model for other employees by demonstrating superior work ethic.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
Assistant Manager Trainee
Arby's Restaurant
Tucson, AZ
Sept2017 - June2018
- Coached and mentored new staff members on company policies and procedures.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Provided direction to team members regarding tasks, objectives and goals for each shift.
Education
High School Diploma -
Luz Academy of Tucson
Tucson, AZ05-2001
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Consultative Sales
- Scheduling
- Information Security
- Complaint resolution
Languages
Spanish
Limited
Timeline
Customer Service Representative
Family Dollar
11.2023 - 08.2024
Store Lead
Goodwill of Southern Arizona
09.2018 - 04.2023
Assistant Manager Trainee
Arby's Restaurant
Sept2017 - June2018
High School Diploma -
Luz Academy of Tucson