Daniel Nagel
Madison,WI
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction through effective communication and problem-solving skills. Fostering positive relationships, ensuring needs are met with empathy and efficiency. A collaborative team player, adaptable to evolving demands, consistently drives results while maintaining a focus on organizational objectives. Recognized for reliability and a proactive approach, committed to exceeding expectations in every engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Materials Management
UW Hospital and Clinics
Madison, WI
03.2022 - Current
- Ensure our physicians, nurses, and others have everything needed to care for our patients - medical/surgical supplies, linen, and equipment.
- Use attention to detail and organizational skills in a fast-paced environment.
- Interact with a variety of computer applications to ensure timely and accurate inventory transitions.
- Interact with customers, both in person and over the phone, in a professional and supportive manner.
Environmental Service Tech
UW Hospital and Clinics
Madison, WI
11.2018 - 09.2021
- Performed routine cleaning and disinfecting of patient rooms and common areas to maintain a sanitary environment.
- Utilized proper safety protocols while handling hazardous materials and chemicals during cleaning processes.
- Collaborated with team members to ensure efficient workflow and effective communication throughout shifts.
- Responded promptly to urgent cleaning requests, prioritizing tasks based on patient and facility needs.
Universal Banker
Midland State Bank
Freeport, IL
10.2017 - 11.2018
- Engaged with clients to understand their financial needs and recommend appropriate banking products.
- Executed financial transactions, ensuring accuracy and adherence to established protocols.
- Maintained comprehensive knowledge of bank products to educate clients and enhance their banking experience.
- Resolved customer inquiries and issues effectively, fostering long-term client relationships.
Customer Service Rep
Fifth Third Bank
Freeport, IL
11.2014 - 09.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Medical Assistant Apprenticeship - Medical Assistant
UW Health
Madison, WIHigh School Diploma - High School
Freeport High School
Freeport, IL05-2013
Skills
- Exhibits poise in challenging situations
- Strong attention to detail
- Relationship building
- Versatile problem-solving
- Innovative thinking
- Effective time management
- Resilient in changing environments
Certification
CPR
LANGUAGES
English
Timeline
Materials Management
UW Hospital and Clinics
03.2022 - Current
Environmental Service Tech
UW Hospital and Clinics
11.2018 - 09.2021
Universal Banker
Midland State Bank
10.2017 - 11.2018
Customer Service Rep
Fifth Third Bank
11.2014 - 09.2017
Medical Assistant Apprenticeship - Medical Assistant
UW Health
High School Diploma - High School
Freeport High School