Daniel Najera

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Rotated merchandise and displays to feature new products and promotions.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reviewed sales and gross profit report to assess company efficiency.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Utilized practical communications skills to maintain and build positive client relationships.

• Provided excellent leadership skills to maintain steady and productive operations.
• Responsible for Members Pick-up and Drop-off to medical appointments.
• Assisting Members with Walkers and Wheelchairs with Door to Door services.
• Responsible for Safety and security of All Members.
• CPR and First Aid Certified.
• Providing outstanding customer service.
• Protecting All Members information under HIPPA act.
• Responsible for Arriving on time at all Members locations.

Monitored and authorized entrance and departure of employees, visitors and other persons by verifying identifications and controlling entry and exit points.

• Monitored access control systems, including CCTV systems for nefarious activities such as theft and vandalism.
• Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
• Communicated with team members and building management via radio, telephones and computers.
• Provided friendly and professional assistance to employees, visitors and customers.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
• Responsible of covering any short-handed personnel routes, Re-routing routes,Daily Balancing of inventory of valuables.
• Trained All New team members on all aspects of operating procedures and company services.
• Responsible for the Safety of my route crew member, Maintenance of company vehicles, and Delivery and pick up of route orders, and Orders to the customers in a timely and professional manner.
• Interfacing with Customers on a daily basis to provide outstanding service with the delivery of high end valuables in a reliable method.
• Performed startup of each system to assess functionality, test limits and troubleshoot any problems.

• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Led and Supervised Amazon Fresh team in delivery of customers daily orders ,helped customers by carrying oversized Deliveries inside residences.
• Responsible for delivery drivers routes manifest ,re-routing, assignments.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

• Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Maintained accurate and detailed logs of all events during each shift.
• Wrote and issues citations or warnings to owners of vehicles.
• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
• Directed traffic and performed building checks.
• Responded to calls in both routine and emergency situations.
• Responsible for monitoring front reception as well as monitoring CCTV system and Fire Life Safety .
• Responsible for assisting and aiding Tenants and Visitors while providing great customer service
• Responsible for monitoring building Regulations and Procedures.
• Inspected parking lot, verifying vehicles were properly parked and displaying parking permits.

• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Counted cash in register drawer at beginning and end of shift.
• Checked prices for customers and processed items sold by scanning barcodes.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Assisted customers by answering questions and fulfilling requests.

• Adhered to company safety standards, including Regulations and company procedures.
• Performed minor maintenance on armored vehicles and route equipment to keep tools operational and detailed all repair work in reports for Supervisor.
• Interacted with customers on a daily basis to provide outstanding service with delivery of high end valuables in a reliable method.
• Responsible for Safety route Crewleader, maintenance of company vehicles, and delivery of orders to customers in a timely and professional manner.
• Responsible of covering any short handed personnel, re-routing routes, daily balancing of inventory of valuables.
• Closely followed protocols for emergency situations, maintaining calmness and efficiency.

• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Responsible for store operation, assisting with payroll ,store schedule , and keeping a higher or even margin towards our weekly forecast sales.
• Responsible for over looking Store activities ,dictation detailed instructions with a worklists towards 7-13 staff members daily.
• Trained new Supervisors , and restructure of the entire management team.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Served as floating manager-on-duty, MOD, to cover shift shortage.
• Conducted store inventories once per quarter.
• Performed mandatory audits to ensure compliance in all areas were met.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Planned team-building exercises to increase employee performance and job satisfaction.