Daniel Napier
Summary
Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
Self-employed
11.2023 - Current
- Enhance client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Streamline the application process for clients, ensuring timely submission and approval of life insurance policies.
- Cultivate strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients.
- Conduct comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
- Collaborate with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- Participate in ongoing professional development opportunities to stay current on industry trends and best practices.
- Educate clients on the importance of life insurance as part of their overall financial planning strategy.
- Assist colleagues with complex cases or difficult client situations, fostering a collaborative work environment focused on problemsolving.
- Supported agency or firm growth by actively participating in recruitment efforts, serving as a mentor to new agents, and sharing best practices for success.
- Maintained high standards of customer service by building relationships with clients.
- Increase cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
- Adhere to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
Warehouse Lead
SEKO
08.2022 - 10.2023
- Used computer and company software to enter shipment and inventory records.
- Loaded and unloaded trailers with care and efficiency.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Maintained inventory records with timely updates.
- Operated forklifts or pallet jacks to transport items.
- Protected company inventory by maintaining and organizing storage areas.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Scanned products to provide accurate tracking using 3pl central warehouse management system.
Warehouse Manager
SEKO
10.2019 - 08.2022
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Established and maintained good relations with customers, vendors and transport companies.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated forklifts to fill or empty overhead spaces.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented bar coding system to identify location and quantities of requested items.
Painter Supervisor
Queen City Painting
08.2006 - 09.2019
- Delivered work orders and clear instructions to painting team to prepare for each shift.
- Applied primer, paints, varnishes and lacquers to walls and surfaces.
- Prepared and planned worksites to help jobs run smoothly.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated duties to employees based on skillset.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Delegated work to staff, setting priorities and goals.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Pest Control Service Technician
Home Team Pest Defense
04.2006 - 09.2008
- Established professional relationships with customers to identify and solve pest problems.
- Conducted interior and exterior pest control services to alleviate mice and insects.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Inspected building perimeters to determine pest point of entry.
- Identified most effective chemicals and treatments for use against specific pests.
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
- Suggested natural pesticides to eliminate pantry moths, fruit flies and stink bugs.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Maintained knowledge and adhered to state rules and regulations.
- Met with customers at residences and places of business to check on pest and rodent situations.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Recognized for consistent quality service and efficiency.
Restaurant Manager
Jersey Mike's Subs
03.2002 - 04.2006
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
CH-47/46 Heavy Lift Helicopter Hydraulic Mechanic
U.S. Marine Corps
04.1999 - 08.2004
- Followed safety protocols while troubleshooting, inspecting and performing repairs.
- Completed repair and maintenance work to meet aviation regulations and standards.
- Maintained records of inspections, maintenance and repairs performed.
- Repaired and maintained CH-46-aircraft fleet to support safe flights.
- Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
- Completed standard inspections to assess wear and damage to vehicles.
- Executed corrosion control and inspection duties with minimal supervision.
- Supervised and completed flight line foreign object prevention walks.
- Attached test instruments to equipment, reading dials and gauges to diagnose malfunctions.
Education
United States Marine - Aviation
United States Marine Corps
Parris Island, SC08.1999
High School Diploma -
Mcbee High School
Mcbee, SC05.1999
Skills
- Financial Planning
- Underwriting knowledge
- Follow-up skills
- Compliance knowledge
- Social media proficiency
- Performance Improvement
- Needs Assessment
- Industry Awareness
- CRM software expertise
- New Agent Training
- Building Relationships
- Appointment Scheduling
- Client Education
- Underwriter Collaboration
- Client Relationship Management
- Insurance sales expertise
- Continuing education
- Insurance product expertise
- Team training and development
- Quotes and sales
- Professionalism
- Professional Demeanor
- Organizational Skills
- Team Collaboration
- Data Entry
- Shipping and Receiving
- Product Packaging
- Materials Transportation
- Safety and Compliance
- Supervisory Experience
- Warehouse Functions
- Safety Monitoring
- Problem-Solving
- Inventory and Stocking
- Forklift Operations
- Equipment Maintenance
- Logistics Coordination
- Space Planning
- Logistics Management
- Heavy Lifting
- Safety Standards
- Proficient in WMS (Seko & 3PL Central)
- Continuous Improvement
- Delegating Work
- Collaborative Teamwork
- Facility Maintenance
- Inventory Management
- Verbal and Written Communication
- Employee Team Supervision
- Route Optimization
- Storage Management
- Employee Safety
- Supplies Inventory
- Loading and Unloading
Certification
- Licensed NC Life , Health & Accidental Broker Nov-2023
- Licensed SC Life , Health & Accidental Broker Dec-2023
- Licensed VA Life , Health & Accidental Broker Jan-2024
- Licensed TX Life , Health & Accidental Broker Jan-2024
- Licensed MI Life , Health & Accidental Broker Jan-2024
- Anti-Money laundering Certificate - Dec-2023
- UIL (indexed universal life) Certificate - Jan-2024
- Licensed Forklift operator including reach truck - 2022
- FCPA : Custom Cases
- TSA Universal Change 7 IACSSP Training for IAC Direct Employee
- Security Awareness
- Chief of Naval Education and Training
Aviation Structural Mechanic (Hydraulics & Structures)
Common Core Course Class A1
Including 20 Hours of Basic Corrosion Control (C-603-
0715)
Aviation Structural Mechanic (Hydraulics & Structures)
"O" Level Course, A1
Including 5 hours of Basic Corrosion Control (C-603-
0176)
Timeline
Licensed Life Insurance Agent
Self-employed
11.2023 - Current
Warehouse Lead
SEKO
08.2022 - 10.2023
Warehouse Manager
SEKO
10.2019 - 08.2022
Painter Supervisor
Queen City Painting
08.2006 - 09.2019
Pest Control Service Technician
Home Team Pest Defense
04.2006 - 09.2008
Restaurant Manager
Jersey Mike's Subs
03.2002 - 04.2006
CH-47/46 Heavy Lift Helicopter Hydraulic Mechanic
U.S. Marine Corps
04.1999 - 08.2004
United States Marine - Aviation
United States Marine Corps
High School Diploma -
Mcbee High School