Daniel Nava
Dickson City,PA
Summary
Motivated and hard-working associate, seeking an opportunity where I can utilize my skills and experience for a company that promotes growth within.
Overview
11
11
years of professional experience
Work History
Lead Operations Representative
Bank of America
11.2018 - Current
- Customer service representative with over 5 years of experience with wire transfer payments.
- Primary responsibilities include; communicating with Bank of America clients and associates.
- Documenting clients complaints accurately to ensure our clients needs are met.
- Providing clients with current wire activity information and educating on policies and procedures.
- Able to open investigations proficiently and provide updates on a case by case basis.
- Trained new personnel regarding company operations, policies and services.
- Cross trained in U.S Dollar and Foreign Exchange Wire Investigations.
Quality Assurance/ Expo
Miller's Ale House
11.2018 - 03.2020
- Organized and inspected all orders ensuring quality was met prior to instructing food runners to deliver.
- Collaborated with management on new ways to promote a more efficient workspace.
- Assured that each area was equipped with the proper supplies needed to complete tasks.
- Strived for customer satisfaction, attended to all customers concerns and inquiries by informing and supervising my kitchen personnel of any changes or special requests.
- Expedited orders to be delivered in a time-efficient manner.
Bilingual Collections Specialist
Navient
07.2014 - 11.2018
- Assisted borrowers with alternative options if unable to satisfy delinquent accounts with payment, while educating them with repayment plans they may be eligible for.
- Fast paced and competitive work environment which offered commission for most resolved accounts by the end of month.
- Promoted to Team Lead, assisted with daily and monthly stats reporting for individual associates and departments.
- Shadowed all associates within my team to assist with areas in which to improve and to highlight the strong skills they have.
- Provided coaching on ways to improve efficiency and comfortability with ever changing procedures.
- Voted ambassador by fellow coworkers; attended meetings twice a month with managers and directors to brainstorm ideas on how to improve employee satisfaction and retention.
Education
G.E.D - Business Technology
Red Rock Job Corps
Lopez, PA04-2009
Skills
- Detail oriented
- Excellent written and oral communication skills
- Strong work ethic
- Adaptability
- Dependability
- Leadership experience
- Technical aptitude
Leadership Activities
Known to be the teams motivator, I excell at keeping a positive and friendly environment. I do my best to rally the team so we could have a stress free and enjoyable work day. Team work makes the dream work so when needed, I step in to help my co workers.
Timeline
Lead Operations Representative
Bank of America
11.2018 - Current
Quality Assurance/ Expo
Miller's Ale House
11.2018 - 03.2020
Bilingual Collections Specialist
Navient
07.2014 - 11.2018
G.E.D - Business Technology
Red Rock Job Corps
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