Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Navarrete

Santa Ana,CA

Summary

Dynamic leader with a proven track record at SouthCoastSmokeShops, enhancing customer satisfaction and resolving conflicts with finesse. Skilled in team leadership and bilingual communication, adept at using Microsoft Word and Excel to drive efficiency.

Experienced with strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

11
11
years of professional experience

Work History

Manager

SouthCoastSmokeShops
10.2020 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Assistant Store Manager

Kroger
07.2019 - 12.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Established personal connections with customers, exceeding customer service expectations
  • Set price book to increase stock and product knowledge
  • Streamlined inventory management to eliminate the need for stock replenishment
  • Performed a full audit of inventory and sales reports, ensuring accuracy
  • Built rapport with clients by providing quality customer service and problem solving

Fax Processor

DiMarco Arujo & Montevideo
02.2019 - 05.2020
  • Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
  • Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses

Sales Associate

Regal Cinemas
02.2016 - 12.2018
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Server

Tutto Fresco
10.2013 - 09.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

No Degree - Psychology

Orange Coast College
Costa Mesa, CA

High School Diploma -

Segerstrom High School
Santa Ana, CA
06-2014

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Bilingual
  • Proficient in Microsoft word and excel

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Manager

SouthCoastSmokeShops
10.2020 - 11.2024

Assistant Store Manager

Kroger
07.2019 - 12.2023

Fax Processor

DiMarco Arujo & Montevideo
02.2019 - 05.2020

Sales Associate

Regal Cinemas
02.2016 - 12.2018

Server

Tutto Fresco
10.2013 - 09.2016

No Degree - Psychology

Orange Coast College

High School Diploma -

Segerstrom High School

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Daniel Navarrete