Daniel Ndi-Efam
Fayetteville,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Food Service Supervisor
Kum & Go
02.2022 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Completed bi-weekly payroll for 5 employees
Customer Service Representative
QRP Enterprise
03.2018 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
Customer Service Representative
FOBAT Textile Industry
06.2016 - 01.2017
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Directing customers to merchandise within store
- Maintaining orderly appearance throughout sales floor
- Introducing promotions and opportunities to customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
Education
BACHELOR OF BUSINESS ADMINISTRATION -
University of Arkansas
Fayetteville, AR05.2020
Associates of Arts and Science in Electronics Technology -
NorthWest Arkansas Community College
Bentonville, AR05.2018
Skills
- Engineering
- Multitasking
- Efficient
- Computer and Internet Skills
- Analyzing Issues
- Documentation
- Team Oriented
- Dependability
- Microsoft Office
- Complaint Resolution
- Appointment Scheduling
- Scheduling
- Account Updating
- Information Security
- Data Collection
- Data Entry
- Paperwork Processing
- Document Control
- Call Management
- Problem-Solving Abilities
- Report Creation
- Staff Education and Training
- Microsoft Office Suite
- CRM Software
- Active Listening
- Record Preparation
- Microsoft PowerPoint
- Route Management
- Team Development
- Customer Service
- Retail Materials Management
- Project Management Abilities
- Critical Thinking
- Order Processing
- Account Management
- Lead Generation
- Problem Resolution
- Product Sales
- Product and Service Solutions
- Store Maintenance
- Customer Relationship Management (CRM)
- Microsoft Outlook
- Customer RMA Management
- Microsoft Excel
- Administrative Support
- Customer Relations
- Order Fulfillment
- Customer service awareness
- Excellent customer service
- Customer service skills
References
Chibuzor Dilibe, chibudilibe@gmail.com Edmond Nnana, Nedved4ril@yahoo.com Daniel O Ndi-efam, 479-502-5374
Timeline
Customer Service Representative/Food Service Supervisor
Kum & Go
02.2022 - 10.2023
Customer Service Representative
QRP Enterprise
03.2018 - 11.2021
Customer Service Representative
FOBAT Textile Industry
06.2016 - 01.2017
BACHELOR OF BUSINESS ADMINISTRATION -
University of Arkansas
Associates of Arts and Science in Electronics Technology -
NorthWest Arkansas Community College