Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Newell

Keene,NH

Summary

Accomplished IT leader with a proven track record of enhancing operational efficiency and customer relations. Expert in IT infrastructure planning & support, adept at fostering team collaboration. Spearheaded strategic initiatives, achieving significant scalability across North America, including participation in 33 bank mergers, many in a leadership role. Renowned for analytical thinking and conflict resolution, consistently delivering innovative solutions and driving growth.

Overview

24
24
years of professional experience

Work History

INFORMATION TECHNOLOGY SERVICE MANAGER

SUMMIT IT SERVICES
Weare, NH
06.2024 - 01.2025
  • Manage Service and Projects for a Managed Service Provider
  • Focus on increasing efficiency through well-documented processes and automation as much as possible.
  • Prioritization of tasks to ensure a high level of service for our customers while increasing profitability for our company.
  • Managed several large projects, including office renovations, server additions, upgrades, and new client onboarding.

INFORMATION TECHNOLOGY DIRECTOR

ARCOMM COMMUNICATIONS CORPORATION
Hillsboro, NH
01.2015 - 06.2024
  • Led a team of IT Engineers providing managed technology services to small to medium-sized businesses, municipalities, and non-profit organizations
  • Form solid relationships with existing customers while developing relationships with new customers
  • Increase revenue by improving efficiency of operations, discovering new revenue opportunities, and marketing our business to new customers
  • Provide guidance to customers with limited budgets on approaches to a stable IT infrastructure while maintaining high levels of security and regulatory compliance.
  • Directly introduce new technology for end-users in the North American distributed workplace, respond to and anticipate organizational change and growth.
  • Establish and sustain communication channels with business partners and internal team members to align planning and execution of projects with overall organizational goals
  • Guide functional partners and manage cross-functional interdependencies to expedite planning and execution and remove obstacles
  • Develop internal strategy and departmental roadmaps for presentation to executive leadership.

VICE PRESIDENT, WORKPLACE SOLUTION AND DESIGN

TD BANK GROUP
01.2014 - 01.2015
  • Promoted to oversee all application packaging activities across the United States and Canada to facilitate the deployment of DaaS across the TD footprint.
  • Designed and developed standardized solutions and systems to support scalability and replicability throughout the organization
  • Directed, coached, and managed performance for remote workforce of internal and contract employees in the United States and Canada.

DESKTOP ENVIRONMENT GROUP MANAGER

TD BANK GROUP
01.2009 - 01.2011
  • Transitioned into the newly created role with responsibility for managing the desktop environment across multiple geographically dispersed locations
  • Aligned team efforts with industry best practices for desktop engineering and software implementations and upgrades
  • Oversaw complex projects to deliver the desktop infrastructure to achieve business goals
  • Coached and developed team members’ technical skills while creating an environment of collaboration and excellent customer service.
  • Worked with internal auditors and compliance teams on ensuring the desktop environment met strict security standards and adherence to increased regulatory requirements such as Sarbanes-Oxley (SOX)

REGIONAL MANAGER

TD BANK GROUP
01.2006 - 01.2009
  • Transitioned to managerial role with oversight of two employees and later promoted to Regional Manager responsible for all branch and office locations throughout a four-state territory
  • Managed a team of 3 local managers and an external vendor to deliver help desk customer service, troubleshooting, and issue resolution
  • Provided guidance and project planning support to team members executing enterprise-level software deployments.

LOCAL MANAGER

TD BANK GROUP
01.2001 - 01.2006
  • Transitioned to managerial role with oversight of two employees and later promoted to Regional Manager responsible for all branch and office locations throughout a four-state territory
  • Managed a team of 3 local managers and an external vendor to deliver help desk customer service, troubleshooting, and issue resolution
  • Provided guidance and project planning support to team members executing enterprise-level software deployments.

Education

Coursework toward Bachelor of Science - Business Management

University of Delaware
Newark, DE

Skills

  • IT Infrastructure Planning & Support
  • Staff Supervision & Development
  • Program/Project Management
  • Process Standardization/Improvement
  • Team Building & Collaboration
  • Customer Service Delivery
  • Conflict Resolution
  • Decision-Making
  • Problem-Solving
  • Dependable and Responsible
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Employee training and development
  • Conflict resolution
  • KPI monitoring

Timeline

INFORMATION TECHNOLOGY SERVICE MANAGER

SUMMIT IT SERVICES
06.2024 - 01.2025

INFORMATION TECHNOLOGY DIRECTOR

ARCOMM COMMUNICATIONS CORPORATION
01.2015 - 06.2024

VICE PRESIDENT, WORKPLACE SOLUTION AND DESIGN

TD BANK GROUP
01.2014 - 01.2015

DESKTOP ENVIRONMENT GROUP MANAGER

TD BANK GROUP
01.2009 - 01.2011

REGIONAL MANAGER

TD BANK GROUP
01.2006 - 01.2009

LOCAL MANAGER

TD BANK GROUP
01.2001 - 01.2006

Coursework toward Bachelor of Science - Business Management

University of Delaware

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