Summary
Overview
Work History
Skills
Work Availability
Timeline
Education
Certification
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Daniel Michael Newland

Daniel Michael Newland

Chicago,Illinois

Summary

Senior SaaS Trainer Fifteen + years’ experience Senior Management Professional & Implementation Leader with a proven track record of spearheading teams for streamlining day-to-day operations by effectively incorporating & championing new SaaS technologies and services. Proficient in liaising with key internal/external stakeholders for conducting specialized training sessions & customizing solutions. Adept at identifying and communicating proper implementation requirements, risk assessment, chartering key process improvements, and describing measures of success while providing leadership for strategic enterprise-wide initiatives highly focused on CRM, Business Intelligence \ Analytics, and Lead Generation technologies.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

HEAD of TRANSFORMATION and LEARNING DEVELOPMENT

US LBM
Chicago, IL
08.2016 - Current
  • Strategically aligned with C – Suite, successfully deployed Business Intelligence Lead Gen, Mobile technologies, and CRM software to a total of 20 companies throughout a three-year period spanning thousands of end-users
  • Provided consistent resolution regarding various support issues within large user base
  • Collaborated with functional departments to identify gaps and design customized curricula pertinent to existing challenges
  • Achieved position as sole Corporate Trainer of SaaS technologies for the largest privately held manufacturing company in the United States
  • Use multiple platforms to create relevant training content and collateral for a wide variety of end-users with varying technical competencies as well as provide world-class sales training on-site and via webinar to thousands of end-users
  • Provided “Voice of Customer insight for further developmental updates to existing technologies and applications, mentoring and continued supported from start to finish
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

RECRUITER (Contractor)

Moonrise
Chicago, IL
11.2018 - 03.2022
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Used Boolean searches to develop applicant portfolios for expected openings
  • Developed recruiting strategies to identify qualified candidates and build network

SENIOR TRAINER | SENIOR IMPLEMENTATION MANAGER

Sales-i
Evanston, IL
01.2013 - 07.2016
  • Executed management consultation services utilizing strategic planning to identify and improve customer business models while delivering SaaS improvements leading to operational success
  • Drove communications with C-level executives, providing best solutions using Sales-I software, created, and implemented business processes, identified key performance indicators while monitoring risk and handling necessary communications
  • Managed all aspects of customer lifecycle and journey, supervising team members through risk assessment and identifying adjustments necessary to prioritize issues, develop training metrics, and deliver timely solutions
  • Promoted a data-driven approach, using system training to support customer strategic goals, designing training programs developed to improve effectiveness through business operations
  • Increased annual revenue from $27,000 to $64,000 while maintaining profit streams totaling $400,000 per quarter through planned coordination strategies and resource optimization
  • Successfully managed portfolio containing 87 accounts, establishing performance through crucial metrics while identifying customer goals and ensuring satisfaction and retention, leading to annual revenue and profit growth
  • Achieved regular above-average NPS scores during tenure due to continuous focus on developing and launching innovative strategies
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs

CUSTOMER EXPERIENCE MANAGER

Gold Coast Medical
Chicago, IL
01.2012 - 01.2013
  • Directed customer relationship management service, managed efficient operations while leading corporate strategic initiatives in support of organizational goals, and developed profitability through customer engagement through retention efforts
  • Designed new sales approach strategies, cultivating over $250K in annual profits
  • Fostered a cohesive work environment through company performance while developing business partnerships providing the company with a competitive advantage
  • Effectively improved employee engagement and overall "Service Provider to Customer" communications by implementing innovative customer relationship management tools and training programs, leading to reduced employee turnover rate and overall performance improvement
  • Led a team of four direct reports, managing training, and coaching, leading to timely certifications, improving annual business growth
  • Developed competitive pricing content designed to support new treatment plans, leading to the growth of over $125,000 (44% increase from the prior year)
  • Facilitated design of successful marketing strategies leading to profit growth, improving customer base by 30% within the first six months

SENIOR TRAINER

SureTint Technologies, LLC
Buffalo Grove, IL
01.2010 - 01.2012
  • Orchestrated software training programs through assessment and program development, serving as an advisor, leader, and mentor, leading serving as a learning and development consultant for system clientele and employees to adopt new software learning throughout organizational levels
  • Directed all coaching efforts and process improvements based on client feedback and in support of company objectives
  • Ensured successful fulfillment of system adoption, achieving 80% adoption rate in practical training for employees
  • Supervised training operations for all employees, holding responsibility for developing and implementing training programs, ensuring timely delivery based upon customer needs
  • Directed performance improvements, providing constructive coaching and feedback to elevate performance
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution

Skills

  • Cross-Functional Strategy Implementation
  • Risk Management & Cost Control
  • Process Improvement
  • Project & Program Management
  • Problem Resolution & Issue Mitigation
  • Data Analysis
  • Customer Engagement Management
  • CRM Application Deployment
  • Training Needs Analysis
  • Staff Development
  • Training Program Development
  • Cross-Functional Team Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

RECRUITER (Contractor)

Moonrise
11.2018 - 03.2022

HEAD of TRANSFORMATION and LEARNING DEVELOPMENT

US LBM
08.2016 - Current

SENIOR TRAINER | SENIOR IMPLEMENTATION MANAGER

Sales-i
01.2013 - 07.2016

CUSTOMER EXPERIENCE MANAGER

Gold Coast Medical
01.2012 - 01.2013

SENIOR TRAINER

SureTint Technologies, LLC
01.2010 - 01.2012

Associate of Science - Computer and Information Systems

City Colleges of Chicago-Harry S Truman College

Education

Associate of Science - Computer and Information Systems

City Colleges of Chicago-Harry S Truman College
Chicago, IL
06.2014

Certification


  • MicroStrategy Certified Master Analyst Certification (MCMA)
  • Six Sigma Yellow Belt Process Improvement Certification
  • Microsoft 365 Certification

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Daniel Michael Newland