Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Senior Supervisor
The Rock Wood Fired Pizza
Mill Creek, WA
08.2020 - 03.2024
Managed budget for department, ensuring all expenses stayed within allocated funds.
Negotiated contracts with vendors to secure favorable terms and pricing.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Managed key resources, ensuring that each was used effectively and efficiently to avoid waste.
Developed documentation for department regarding tasks, job duties and corporate protocols.
Acted as a liaison between upper management and staff, facilitating open communication.
Encouraged teamwork among subordinates by promoting a positive work culture.
Implemented quality control measures to uphold company standards.
Assigned work and monitored performance of personnel.
Formulated work schedules, communicating with individual employees to verify availability and coordinating other locations to staff each shift fully.
Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Trained new employees on company policies, job duties, and performance expectations.
Lead Cook
Flavour Bistro/ Italia
Duvall, WA
05.2019 - 08.2020
Managed kitchen staff, ensuring efficient workflow and high-quality food production.
Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
Resolved conflicts between employees in a timely manner while enforcing established policies.
Implemented cost-saving strategies by reducing waste and optimizing portion sizes in menu items.
Trained new cooks on proper techniques for preparing dishes according to recipes.
Provided guidance during meal rushes in order to maintain an organized workflow within the kitchen area.
Ordered and maintained inventory of kitchen supplies and food materials.
Assessed performance levels of subordinate cooks through regular reviews and feedback sessions.
Fostered a collaborative and respectful kitchen environment, promoting team cohesion.
Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
Filled specialized menu orders.
Shift Lead
Shari's Cafe and Pies
Lynnwood, WA
02.2017 - 08.2020
Conducted regular team meetings to communicate targets, updates, and gather feedback.
Identified opportunities for operational improvements and communicated them to management.
Managed daily workflow and scheduled staff for adequate coverage.
Conducted regular inventory checks to maintain accurate stock levels.
Handled cash register transactions accurately while providing excellent customer service.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Ensured compliance with health and safety regulations at all times.
Trained new employees on company policies, procedures, and job duties.
Utilized problem solving skills to resolve conflicts between customers and employees.
Evaluated and performed equipment maintenance to support operational goals.
Maintained cleanliness and organization of the work area to uphold company standards.
Facilitated training sessions for new employees on company policies and procedures.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Completed opening and closing duties to facilitate business operations.
Checked orders for quality and completeness.
Performed opening and closing procedures such as setting alarm systems, counting money.
Managed store operations during absence of Store Manager or Assistant Manager.
Assistant Manager
Little Caesars Pizza
Lynnwood, WA
04.2016 - 02.2017
Supervised daily operations including scheduling shifts, assigning duties.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Delegated work to staff, setting priorities and goals.
Maintained up-to-date knowledge of company products and services.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.
Roofer
Blue and Blue Roofing
Shoreline, WA
08.2014 - 04.2016
Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
Measured, cut and installed metal edging along eaves of roofs.
Loaded materials and tools into vehicles and unloaded upon arrival at job sites.
Performed skilled and semi-skilled repairs to existing roofs, including shingle replacement.
Communicated effectively with colleagues regarding progress of work being done onsite.
Displayed high standards for quality workmanship and routinely double-checked work.
Cemented and nailed flashing strips of over joints to achieve watertight seals.
Followed manufacturer specifications to remove old roofing materials and install new roofs.
Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Operated equipment with strong focus on safety and ground communication.