Daniel Ngirabakunzi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
13
13
years of professional experience
Work History
Cook, Driver
Pizza Hut
08.2015 - 03.2016
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained food safety and sanitation standards.
Staff
Boy And Girls Club
06.2016 - 11.2017
- Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
- Implemented hands-on projects to enable participants to explore their interests and talents.
- Enhanced youth engagement by designing and implementing interactive activities.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained accurate records of each participant''s attendance, progress, and achievements throughout the duration of the program.
Security Officer
Securitas
11.2017 - 10.2018
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Caregiver
HAS.inc
06.2018 - 05.2021
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Completed regular check-ins and progress report for each client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Call Center Representative
World Connection
03.2021 - 04.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Delivery Driver
FedEx
05.2021 - Current
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Choir Director
Christian Fraternity Church
05.2011 - Current
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Expanded fan base through networking at events, engaging online content, and consistent outreach efforts.
- Participated in masterclasses led by renowned pianists to further develop performance abilities and gain valuable insights into the industry.
- Used printed text and musical notations to memorize musical selections and routines.
Education
No Degree -
Boise State University
Boise, IDHigh School Diploma -
Boise High School
1010 W Washington St Boise ID, 8370205.2017
Skills
- Team Management
- Schedule Management
- Multilingual Proficiency
- Healthcare experience
- Mixing sound input
- Program Evaluation
- Music notation fluency
Leadership Positions
- Gates of Hope Team Captain, I play with the team and show hard work and determination, 2015-01-01, Present
- Sustainability summit, I was Graphic Design manager for the posters and hallway manager, 2016-01-01, 2016-05-31, Boise High School
- Church Choir Conductor, I teach songs, play the piano, and lead choir practice., 2018-01-01, Present
References
- Deborah Ryman, Development Director, Gates of Hope Foundation, 208.830.3758
Languages
Swahili
Native or Bilingual
kirundi
Native or Bilingual
English
Full Professional
Timeline
Delivery Driver
FedEx
05.2021 - Current
Call Center Representative
World Connection
03.2021 - 04.2021
Caregiver
HAS.inc
06.2018 - 05.2021
Security Officer
Securitas
11.2017 - 10.2018
Staff
Boy And Girls Club
06.2016 - 11.2017
Cook, Driver
Pizza Hut
08.2015 - 03.2016
Choir Director
Christian Fraternity Church
05.2011 - Current
No Degree -
Boise State University
High School Diploma -
Boise High School